i bought an under eye conceler from bobbi brown at jenners i tried it on but its to dark it was £15 will i get my money back? what will i do?
2006-12-13 22:09:43 · 12 answers · asked by sara 2 in Beauty & Style ➔ Makeup
i opened it but im at bobbi brown alot do you think thell just give me my proper shade and use that as a tester
2006-12-13 22:16:48 · update #1
If you opened it then no, you can;t take it back. This is purely for Health reasons.
If it is unopened, they should let you return it no problem, as long as you have a receipt
2006-12-13 22:15:09 · answer #1 · answered by punkrawkprincess81 4 · 0⤊ 0⤋
i dont think so i no its a genuine mistake but 4 health reasons and all that gobbldy **** they can say no but i suppose if you go in and tell them u r a regular customer and that it was a mistake they might make a excemption you wont get if you dont ask and in future get a sample or try the tester of what you want to buy because you will be just wasting your money and its frustrating if they wont take it back will it do any1 u no 4 xmas then you havent wasted your money
2006-12-13 22:27:03 · answer #2 · answered by ♥ღ☆ shoesaholic ☆ღ♥ 4 · 0⤊ 0⤋
They will probably tell you that these are things you can easily check in-store but if you are there a lot then you may be in luck, try finding a clerk you have a good click with. Quite honestly I doubt you'll be able to exchange it if you opened and applied it, it's used now and for hygiene reasons they'll only be able to chuck it.
2006-12-14 05:07:39 · answer #3 · answered by Elle Dee 3 · 0⤊ 0⤋
Just say that you do not want a refund but would just like it to be changed for your shade, i work in a debenhams store that do make-up and they should not have a problem with it also have you got your receipt just proof that you got it from there that makes things alot easier.
Hope this helps. x x
2006-12-14 05:56:28 · answer #4 · answered by Anonymous · 0⤊ 0⤋
once the product is open and then seal has been broken you have no come back on this prouct they don't have to give you a refund because it was of merchantable quality when you bought it and you cannot exchange an item just because you dont like the colour of it....
2006-12-13 22:25:57 · answer #5 · answered by Anonymous · 0⤊ 0⤋
I do not know but you should always try the color in the stor to avoid bringing the wrong shade.
You should go and ask them and try to convince them but you must have the reset.
2006-12-21 21:43:07 · answer #6 · answered by dandon 2 · 0⤊ 0⤋
Usually they will exchange it. If you are not sure about their returns policy pretend one of their staff pick the colour for you they will defiantly change it.
2006-12-13 22:25:37 · answer #7 · answered by Anonymous · 1⤊ 0⤋
\Why don't you give them a ring and ask - if you don't ask you don't get! If they say no, you could always resell it on ebay or something similar
2006-12-13 22:18:36 · answer #8 · answered by Laura Lou 3 · 0⤊ 0⤋
If you have your reciept they will do an even exchange.
2006-12-20 11:34:32 · answer #9 · answered by CaramelLuv 3 · 0⤊ 0⤋
take it back they should change it.
2006-12-14 07:31:29 · answer #10 · answered by grumpcookie 6 · 0⤊ 0⤋