What can I do when my virus trend micro software tells me it can't eliminate a virus from the computer?"

Question

I am directed to delete the file but the file cannot be found on my computer. The file is listed as pmmon.exe.

Answer 1

u should go to ur nearest electronics store like best buy or circuit city. maybe even try a highskool lab teacher. they'll prolly do it for free but fo bestbuy it's like $30 to $40 nd they take ur computer fo 3 days. when u get it back its fixed.

Answer 2

You might try using the Search from the Start Menu
and see if you can locate the file and then delete it manually.
If it says "this file in use and cannot be deleted" try Alt Ctrl Delete
and see if it has a program/process running with the same name
and stop the program/process then try deleting it again.

Other possibilities would be other Anti virus sites, most carry free tools for getting out single viruses that you can freely download and use like McAfee.com as well as most others.
Or another free scanning service might clean it out completely.
Be wary of sites though that are off the beaten path and only
trust a reputable known one for these type tools.

Answer 3

Start/ Find/ Files or Folders/
Type in pmmon.*
* is a wild card for anything with the "pmmon" in it
Substitute the * for every letter before the dot one at a time while leaving the extention (.exe) attached and continue searching for the path to the file.

Answer 4

.
I understand, and you want good anti-malware, and anti-virus programs that actually do their jobs WELL.
The solution:
Download 2 excellent FREE programs
A. For removing and stopping virus attacks.
B. For removing mal-ware and adware that act as trojans to retrieve information from your computer and your computer habits.
.

A. Get AVAST
1. Remove what you have now. It didn't do right did it? Dump it
2. Go to Control Panel > Add/Remove Programs and delete the anti-virus program you have now,
if you have one;
then use your Search feature, type in the name of your current anti-virus program
if you have one > right click and delete any instance it finds.

3. Get FREE Home version of an excellent anti-virus software = AVAST
http://avast.com/eng/avast_4_home.html....
Install > run > do a thorough scan
and allow it to run on your computer all the time.
Whatever it finds > select DELETE

The annual registration and frequent updates are free too.

B. Get free Ad-AWARE spy-removal tool from Lavasoft
http://www.lavasoftusa.com/products/ad-aware_se_personal.php
1. Download, install and run this program weekly or more.


H2H

Answer 5

I suggest that you try to carryout system restore to a day previous to the day when there was no virus or any problems. It may be a few weeks or months back. You have to decide the date. Detailed instructions are posted at http://fixit.in/systemrestore.html
The problem is likely to be solved. Then,You insatll a standard antivirus soft ware such as Norton, AVG , Avast ( free antivirus software and Ad-aware, Ewido ( free spyware removers). You can download free softwares at
http://fixit.in/antivirus.html and http://fixit.in/spywareremover.html

Answer 6

I advise you to format your system because if virus still present in your system, your system will get affecting whenever you start it.

Just format your system, reload windows and most important get the latest version of anti-virus and anti-spyware to be secure in future..

Answer 7

did you try a system resore? after the restore delete all restore points.