I got a virus i can't get rid of???

Question

My virus is win32.mersting.B What do I do to remove. I have zone alarm security suite and it doesn't know what to do either. Any ideas?

Answer 1

I use avgfree...I like it. U can also try www.thezone.dk they have a few virus removal programs

Answer 2

2

Answer 3

Not a virus, it's a trojan.

To remove (Windows NT, 2000, XP only):
1. Open Registry Editor. Click Start>Run, type REGEDIT, then press Enter.
2. In the left panel, select the following registry subkey:
HKEY_LOCAL_MACHINE>Software>Microsoft>
WindowsNT>CurrentVersion>Windows
3. Rename this subkey to any name, say, Windows1, by right-clicking on it and selecting "Rename" from the pop-up menu. This is to cause an error in the Trojan thread that updates its autostart routine.
4. After two seconds, rename the same registry subkey back to Windows, using the same renaming method described above.
5. Close Registry Editor.
6. Restart computer

Than install a good antivirus solution. I recommend AVG (free until January 07), NOD32 or Kaspersky. The last 2 are pay to use, but very well worth it.

Make sure whatever AV solution you go with has active scanning enabled.

Answer 4

This is a Homepage Hijacker Trojan. These steps and the programs listed in them should be able to remove this infection.

This procedure works for all Malware. Use any AntiVirus or AntiSpy program you choose.

Download and Update Ewido (now called the AVG Antispyware). Do not run:

http://www.ewido.net/en/download/...

Download AdAware SE and update. Do the setup. Do not run:

http://www.filehippo.com/download_ad-aware/

AdAware SE Setup:

1. Select "use custom scanning options" then select "customize". Make sure the following options are enabled: "scan within archives," "scan active processes," "scan registry," "deep scan registry," "scan my IE favorites for banned URLs," "scan my Hosts file."

2. Select the "tweak" option. Under "scanning engine," make sure "unload recognized processes and modules during scan" is enabled. Enable "scan registry for all users instead of current users."

3. Under "cleaning engine" turn on "always try to unload modules…," "during removal unload explorer and IE if necessary," "let windows remove files in use at next restart," and "delete quarantined items after restoring."

4. Use the "select drives and folders to scan" option to ensure that your entire hard drive is scanned (if you have more than one hard drive, scan all of them (of course, do not include floppy and CD/DVD).


TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.

1. Click Start, and then click Control Panel.

2. Click Appearance and Themes, and then click Folder Options.

3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


EMPTY INTERNET EXPLORER BROWSER CACHE:

1. On the Internet Explorer Tools menu, click Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.

RESTART IN SAFE MODE:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START THE SCAN WITH YOUR ANTI-VIRUS OR ANTI-SPYWARE PROGRAM.


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode. DON'T FORGET TO RESET HIDDEN FILES AND FOLDERS.


NEW RESTORE POINT.

The RESTORE POINTS may be infected with the Malware and cannot be used.

HERE'S HOW:

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

4. Return to the System Restore Tab and turn System Restore back on.


TO SET A NEW RESTORE POINT:

1. Click the Start button.

2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3. Choose Create a restore point, and then click Next.

4. In the Restore point description box, type a name for your restore point, and then click Next.

5. Click OK.

NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.


ADDITION INFORMATION ABOUT TROJANS:

There are Trojans that fall into the Smitfraud family. These require the use of a specialized program for removal. Here are two sites that specialize in removing these:

http://www.internetinspiration.co.uk/roguefix.htm

http://siri.urz.free.fr/Fix/SmitfraudFix_En.php

Answer 5

Get another virus protection program. Search Kaspersky on Google, I think they offer a free 30 day trial, and it works pretty good too.

Answer 6

I can give a few links that offer free virus and spyware removers...!You may be having a virus or spyware installed on your PC. Norton, AVG , Avast are free antivirus software. Ad-aware, Ewido are free spyware removers. You can download free softwares at
http://fixit.in/antivirus.html and http://fixit.in/spywareremover.html

Answer 7

I believe it's a trojan and not a virus. Try running Adaware and then Spybot Search and Destroy. Both are free tools.

Answer 8

Do this n it will be removed.

Restart the system and boot into Safemode with Networking
Browse to http://safety.live.com and run a FULL SYSTEM SCAN

That will remove and fix the threat...! :)

Answer 9

ok. its a TROJAN HORSE VIRUS. first, disable system restore, then run a FULL SYSTEM SCAN. then remove the viruses, (get window defender if you want)

Answer 10

Download and run Avert Stinger:
http://vil.nai.com/vil/stinger/

that should get rid of it.