I need helping with my laptop. I cannot go into the internet because it keeps saying not connected.?

Question

I don't know if the intel card is working I need help?

Answer 1

I need a bit more information to help you out. Like are you on a wireless connection or a do you have a network wire connected? Have you ever been able to connect? Is this a new set up or an old set up that has gone bad.
but here are some things to try.

one thing to try is go to your start menu. then go up to run. it will give you a place to put in a command. type in cmd and hit enter. That will bring up one of those old dos screens. In that dos screen type in ipconfig. that will tell you if you have an ip address from your internet provider. If you have an IP address that starts with 169 then your computer is not seeing the DHCP server. What does that really mean. Well when you started your computer the network card couldnt find your connection. so something is wrong with your connection either the cable or the wireless. You need to push in all your cables make sure the lights are on where the cable connects to your computer and where it connects on the other side. usually the router. Without more information, it is hard for me to say. Hope this helps.

Answer 2

Your internet may be disabled. Go into your Control Panel, then go to Network Connections. You have a Local Area Connection, and you may have a Wireless Connection. Double click on the icon you want to use! There could be a couple different reasons, but try this. Feel free to e-mail me and we'll troubleshoot!

Hope this helps!