If i engrave an iPOD,if theirs a problem with it can i return?

Question

if i buy an engraved ipod from the apple site if i get it and theirs problems with it can i return it to an apple store around here and theyll gimme a new 1?

Answer 1

I doubt it. Usually customized products cannot be returned. But it should be covered by a warranty, so if anything goes wrong with it, then you'll have to go from there.

Answer 2

Definetely you can return it!

Remember that you (as a buyer) have a warranty against defects, it doesn't matter if you made a special engravement on it.

In the other hand, is apple!!! they won't offer you a free engravement and tell you that you can't return it if it has defects.

Hope this helps!

Best Regards,
Carlos

Answer 3

That's like asking, can I get my money back on underwear I pissed in! I ain't an expert on apple or ipods but if you get it engraved with w/e than it was custom made for you!

Willy

Answer 4

According to the Applestore policy:
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RETURN & REFUND POLICY
If you are not satisfied with your Apple purchase of a product, please call 1-800-676-2775 for a Return Material Authorization (RMA) request within 14 calendar days of the receipt of the product. For products purchased between October 31, 2006 - December 24, 2006, you may request an RMA by January 8, 2007. Configure-to-order, personalized or other customized product may not be returned for refund or exchange under any circumstances unless DOA....[cut for brevity]

Please note that Apple does not permit the return of or offer refunds for the following products:

Product that is custom configured to your specifications
Opened memory
Opened software*
Electronic software downloads
Personalized iPods
....snip]

Dead On Arrival (DOA) Product: System Failure Out of the Box
An Apple-branded hardware product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, upon its first use out of the box. If you believe that your product is DOA, please call Apple Care Technical Support at 1-800-APL-CARE (1-800-275-2273) within 30 calendar days of the invoice date. Apple Care Technical Support will determine whether the product is DOA and offer you the following options:
Replacement: The same product that you ordered will be shipped to you at Apple's expense. Apple Care Technical Support will put you in touch with an Apple Store Sales Support Representative to set up a replacement order and provide the procedure for returning the DOA product.
Service: You may have the product repaired; however, once serviced, the product is no longer eligible for replacement.
Product must be deemed DOA by Apple Care Technical Support within 30 calendar days of the invoice date in order to receive a replacement unit.
DOA Terms and Conditions
This DOA policy applies only to Apple-branded hardware products currently offered at the Apple Consumer Store. As new products are offered, Apple reserves the right to determine whether or not this policy applies.
This DOA policy does not apply to third-party products that do not bear the Apple brand name. You may call the manufacturer directly with any third-party product issues.
If the product is deemed DOA by Apple Care Technical Support more than 30 calendar days after the invoice date, Apple's standard product warranty will apply.
If the product is deemed by Apple Care Technical Support NOT to be DOA, Apple's standard product warranty will apply.
Shipping will be arranged at Apple's expense for all products determined by Apple Care Technical Support to be DOA.
Apple reserves the right to test returned DOA product. If the condition of the product is misrepresented by the customer, Apple may impose a $400 handling fee.
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So if it is Dead on Arrival they will replace it, but you can not return it to an apple store, you have to go through the web.

If you just don't like it, you are stuck with it.

Answer 5

if its ur name and the ipod is in pretty good shape then i'm pretty sure u can exchange but they might keep the amount of money it costed to engrave the ipod.

Answer 6

Only if the problem is covered by the warranty. If its simply because you don't like the color or memory size, you're out of luck.

Answer 7

Probably, as long as it was purchased new that way, (with the engraving)

Answer 8

most likely not because its damaged good. taking it back would just be a waste of money,because they cannot resell it

Answer 9

yeah. its their fault that its messed up so they have to send you a new one.

Answer 10

IF YOU BOUGHT IT THAT WAY YES THEY NEED TO SEND YOU A NEW ONE !!!!