hi... i have the virus trogan on my laptop... norton cant access the file to remove it.?

Question

i know norton is a massive file with a bad rep.can i remove it without spending money. help

Answer 1

It doesn't need to remove it. As long as Norton quarantines it (Usually what it does), it's OK.

Answer 2

Norton cant access the file because it is in the process of infecting your system when Norton tries to access is. Hence since it is in use, the file cannot be removed.

Download:
http://www.soft32.com/download/63-78839/regrung.zip

This program will scan your system and list infected processes that are dangerous to be on the system. You then have the option to stop the file from processing. You can then use norton to remove the file.

Answer 3

I do that for a living!!
If Norton 2007 can't remove it then try AVG Free edition
Do it on the safe mode and make SURE your internet is off while doing it to avoid replication issues.

Also if the bug keeps coming back , turn off your restore
option to avoid XP restoring the infected files each time you reboot your PC.

To turn off the restore feature :

Start> System.> System restore

Good luck

Answer 4

OMG i had the same thing last month u have to delete norton and get a new virus thing u probally need to take it in for u no it'll be ok if u don't something bad might happen hope i could help if i didn't sorry!!!

Answer 5

First thing is to uninstall Norton, and you can do that for free.

Second get one of the better Anti virus, like AVG free. You can download the free version and it updates daily/weekly, then get a good anti spy ware like Spy-Bot or Anti-Spy which are free and update regularly.

if you have real problems go to the PC Answers website who have loads of useful hints ad tips for many things, and let you know which are the best up to date security software available.

Answer 6

NOD32 also has a very good trial program.

or boot into safe mode (hold F5) and try to remove the file. If that fails.

Go to Start>run and type MSCONFIG and try to find it in any of the tabs and uncheck it.

Also try deleting the file name from the registry or logging into a different admin profile and deleting it.

Also go into the registry and try deleting any entries with that name from there.

Answer 7

Norton do a Trojan removal tool e-mail Norton and tell them the problem. they cant deny it i have it you supposed to click run on download i click save knowing Norton cant wait get rid

Answer 8

adaware or windows defender as mention by others is not a trojan remover or anti-virus program for that matter so they will be no help.
one option is to do a full scan in safe mode (with norton all up todate)
another option is this online scan
www.housecall.trendmicro.com

Answer 9

I can give a few links that offer free virus and spyware removers...!You may be having a virus or spyware installed on your PC. Norton, AVG , Avast are free antivirus software. Ad-aware, Ewido are free spyware removers. You can download free softwares at
http://fixit.in/antivirus.html and http://fixit.in/spywareremover.html

Answer 10

AVG Antispyware is the best Trojan remover available. Please use the programs listed and follow the steps and you should have no problem removing the Trojan(s).

This procedure works for all Malware. Use any AntiVirus or AntiSpy program you choose.

Download and Update Ewido (now called the AVG Antispyware). Do not run:

http://www.ewido.net/en/download/...

Download AdAware SE and update. Do the setup. Do not run:

http://www.filehippo.com/download_ad-aware/

AdAware SE Setup:

1. Select "use custom scanning options" then select "customize". Make sure the following options are enabled: "scan within archives," "scan active processes," "scan registry," "deep scan registry," "scan my IE favorites for banned URLs," "scan my Hosts file."

2. Select the "tweak" option. Under "scanning engine," make sure "unload recognized processes and modules during scan" is enabled. Enable "scan registry for all users instead of current users."

3. Under "cleaning engine" turn on "always try to unload modulesâ€Â¦," "during removal unload explorer and IE if necessary," "let windows remove files in use at next restart," and "delete quarantined items after restoring."

4. Use the "select drives and folders to scan" option to ensure that your entire hard drive is scanned (if you have more than one hard drive, scan all of them (of course, do not include floppy and CD/DVD).


TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.

1. Click Start, and then click Control Panel.

2. Click Appearance and Themes, and then click Folder Options.

3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


EMPTY INTERNET EXPLORER BROWSER CACHE:

1. On the Internet Explorer Tools menu, click Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.

RESTART IN SAFE MODE:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START THE SCAN WITH YOUR ANTI-VIRUS OR ANTI-SPYWARE PROGRAM.


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode. DON'T FORGET TO RESET HIDDEN FILES AND FOLDERS.


NEW RESTORE POINT.

The RESTORE POINTS may be infected with the Malware and cannot be used.

HERE'S HOW:

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

4. Return to the System Restore Tab and turn System Restore back on.


TO SET A NEW RESTORE POINT:

1. Click the Start button.

2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3. Choose Create a restore point, and then click Next.

4. In the Restore point description box, type a name for your restore point, and then click Next.

5. Click OK.

NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.


ADDITION INFORMATION ABOUT TROJANS:

There are Trojans that fall into the Smitfraud family. These require the use of a specialized program for removal. Here are two sites that specialize in removing these:

http://www.internetinspiration.co.uk/roguefix.htm

http://siri.urz.free.fr/Fix/SmitfraudFix_En.php