No offence meant to anyone, but is there anyone else out there who hates dealing with people who's first language is not English when you are looking for help? I have called my ISP a few times for help with things, and every time I get a person with such a thick accent that I cant understand them! I don't know what I am doing in the first place (why I called them in the beginning) and then to have to deal with someone I cant understand too? I think that all languages should be welcome in the US, but NOT in customer service and help positions. What do you all think??
2006-12-12 05:59:37 · 9 answers · asked by Anonymous in Society & Culture ➔ Other - Society & Culture
YES! I do. It takes jobs from Americans. And English is our first language here, I expect that when I am paying for a service or product, that as a customer I am entitled to understand the person I am speaking to. I pay for that person to work, and expect him to speak my language. That isn't to say he/she can't speak more than one language, I just expect good customer service.
2006-12-12 06:05:45 · answer #1 · answered by nottashygirl 6 · 1⤊ 0⤋
I don't have a problem with foreigners as customer service reps as long as I understand them. But yes, I've been in the same boat as you before. I called my credit card company a while back and the person I dealt with was from India. After a while I just got so frustrated that I just thanked them and hung up.
2006-12-12 06:04:00 · answer #2 · answered by Persephone 6 · 2⤊ 0⤋
In this particular case I agree 100% with you. It has happened to me many times and I am frustrated to begin with when I call and then I can't understand the person and know I will take it out on them so I have said, I'm sorry but I am having trouble understanding you is there someone there who has clear English I can speak with or a supervisor. That may sound rude but I have tried to stay on the phone with them and had to say over and over again I can't understand you and I get frustrated and so do they and they start to get snippy with me. I got really mad once because I couldn't understand the person and had to keep asking them over and over again to repeat themselves and the person started getting really rude with me. So I would rather start off with someone I can understand. There are people with accents that are easier to understand than others too. I have had this happen many times and actually you are talking to someone out of the US a lot of the time so if you can use live help it is easier on-line it is much easier because they at least are typing in English.
2006-12-12 06:10:49 · answer #3 · answered by camolentot 2 · 1⤊ 1⤋
I become absolutely LIVID when I call someplace and they offshore me. That is most likely what is happening to you -- they route your calls to some call center in the Philippines or India. I have reached a point where, because of language barriers, I have had to demand to speak to someone in the United States. The help that I have received from most of the offshore call centers has been dismal... dismal and very VERY difficult to understand! You know, the folks in the offshore call centers are even instructed to assume "American" names when greeting callers. They are instructed to not divulge their locations and also to try to not give the caller(s) to "supervisors" if they can avoid it. I agree... I'm not bashing anyone or anything, but I would like the companies to be a little more honest about how they divert our calls for help! We're paying them for the "service"! Whew, thanks... I needed that!
2006-12-12 06:06:54 · answer #4 · answered by Shibi 6 · 2⤊ 0⤋
I've been able to understand the customer service people I've dealt with from either India or the Philippines (btw, they're over there, not here). I've found them to be really polite too. I usually thank them in their own language (dhanyavad or salamat) which they seem to like. Also they took care of my problems 9 out of 10 times (which is about what I got when CS was done here in the US).
2006-12-12 06:02:18 · answer #5 · answered by Rossonero NorCal SFECU 7 · 1⤊ 2⤋
I take offense and it's the 'foreigners' that make up most of your precious America. At one point in time all the harbours were open "Give us your poor and your hungry! Freedom and liberty for all!" and now a few years later there is all this hostility and snootiness- like the foreigners are not really "American" when in fact, America was supposed to be the land where all foreigners were welcome to build their own homes here.
2006-12-12 06:11:40 · answer #6 · answered by Angelina27 3 · 0⤊ 3⤋
i agree. when i call my credit card company i never get someone i can understand. i know they can't understand me either. when i ask a question they say "okay" when the question clearly needs more than okay for an answer. it is very frustrating. i am alway afraid i am going to agree to something i don't want. i usually ask to speak with a supervisor when that happens.
2006-12-12 06:04:08 · answer #7 · answered by Anonymous · 3⤊ 0⤋
It works my nerves honey! I have to repeat my self constantly! Yes----Some American companies said "F*ck the American people!" "We're doing cheap labor!" "We're going to get some foreigners to work for penny's!" "Their obedient!" "They work hard!" "And they don't complain!" It's like we don't matter anymore! But something tells me in the long run, all the sh*t is going to backfire on their @sses!
PS: Rap on Miss nottashyg...! You are pissed! And I'm LMAO! Sorry Sweetie it's just the way you worded that!
2006-12-12 06:09:26 · answer #8 · answered by Anonymous · 0⤊ 2⤋
I think if you were a bit more worldly, you wouldnt have a problem understanding the accents.... Go travel, see the world and dont be such an egocentric AMERICAN.
2006-12-12 06:02:30 · answer #9 · answered by YDoncha_Blowme 6 · 0⤊ 5⤋