My boyfriend called over to my phone company to inquiry about charges and overages. They released ALL my information without even asking the name on the account. Not only that, they never asked him to verify the password or the last 4 digits of my SS#. Can I do something to this company for violating a Privacy issue?
2006-12-12 03:11:13 · 4 answers · asked by Guagui 4 in Politics & Government ➔ Law & Ethics
* I am not an attorney, so use this information at your own peril *
There is something you can do...but it is a lengthy complex process.
1. You have to find out the company's EXACT written description of their Privacy Policy.
2. Take that information to an attorney or other informed person in the legal field. There you will ask what EXACTLY constitutes a Privacy Issue, and if there are any loop-holes. Tell them that you have a POSSIBLE violation complaint on this matter, and you will talk with the company for verification before taking any steps forward. Once you get the defined answer, say "thank you". At this point, you will get up, not ask anymore questions, and you will leave.
3. Call your phone company and ask for quality control personell supervisor or technicial supervisor. To this supervisor, you will state your claim, and ask for the quality control recording to be investigated. If that particular recording is not available, then you only have one option. If it is available, then you have another option.
4. If the recording is not available, then your only option is to make a complaint to the supervisor. You can do that over the phone and it will be monitored for quality control. Your process ends here unless you also make a complaint with FCC, but you will never know the outcome.
5. If the recording is available, you will make your complaint, and the company will follow-up with an investigation. If the investigation deems that the complaint is valid (in violation of established law), then you have a small claim. The only real trouble the phone company will face is a little slap on the wrist for not adhereing to law. You may or may not be awarded anything by the court (in most instances you will not).
I know it doesn't sound fair, but a question an attorney or the court will ask you is if this incident somehow caused you a loss (financially). That is why you do not want to ask the attorney any more questions on your first visit. Your case does not sound like you incurred a financial loss, so that is why you will most likely NOT be awarded anything.
Good Luck. BTW, got your e-mail about the title, but am unable to e-mail back. For some reason Yanswers isn't verifying your address.
2006-12-12 18:36:57 · answer #1 · answered by tristan-adams 4 · 0⤊ 0⤋
Maybe. They probably assumed that since he had your billing information, was calling from your phone??? (they have number recognition software), and was calling regarding something a thief wouldn't care about he was authorized. What information did they release precisely? Did they give out your SS#, address, etc? You should read your contract, you likely don't have an expectation of privacy with them for certain consumer-related information.
2006-12-12 03:22:05 · answer #2 · answered by blakenyp 5 · 0⤊ 0⤋
As long as you didn't discuss any company business, you should be OK on the confidentiality agreement. But if they tell you not to associate with her out of work and you do and they find out, they might fire you - employment at will lets them fire you for pretty much any reason unless it's a reason protected by law (like gender or race) - associating with someone is not protected, and firing you for that would not legally be wrongful termination.
2016-05-22 23:38:52 · answer #3 · answered by ? 4 · 0⤊ 0⤋
You can try complaining to the FCC.
2006-12-12 03:14:24 · answer #4 · answered by Firespider 7 · 0⤊ 0⤋