Pls. answer the question and why...
Thanks!!!
2006-12-11 22:08:29 · 17 answers · asked by james 2 in Business & Finance ➔ Other - Business & Finance
Just as nobody's perfect, customers aren't always right. You just have to know how to deal with them.
2006-12-12 06:57:23 · answer #1 · answered by bettinasophia 1 · 1⤊ 0⤋
No, I have never worked in sales and had to deal with customers, been in the IT business for over 10 years now. However, I think that people tend to take advantage of the Customer is always right thing, in observing little skirmishes at stores, it appears as though the customer is normally wrong.
2006-12-12 06:18:45 · answer #2 · answered by Craig 4 · 1⤊ 0⤋
In a word: No.
First, the best that this maxim could be is a "belief."
Second, the operative word -- "always" -- is a dead give-away that you must be on the alert.
Third, the best we can say of this maxim is not to use it, and revise it to read, 'the customer is right sometimes,'...or 'the customer may be right.'
That you ask this question means you are sharp and on to the folly of the materialistic world: you see that something does not follow -- it simply does not make either proper or common sense, and the finer spark within you sees the falsehood in the maxim... for too often customers are flat out jerks. Simply abide the impulse and feeling you get in the pit of your stomach to know who is and who is not the jerks...
What you see as problematic is a phenomenon that originally comes out of the marketing and commercial industry -- it is the the hyperbole from out of Wall Street and Madison Avenue, the centers of Finance and Commerce; and along with the lobbyists and politicians at Capitol Hill, it strengthens the beliefs of a materialistic country such as the United States.
It is a maxim that has taken on a life of its own...but you see? bacteria and viruses take on lives of their own, too.
Do you get what I mean here?
This same maxim was drummed up by industrialists and magnates to ensure that they keep business with people soundly on the track of business -- not truth -- and is to ensure that the business of greed is made the chief concern of those who serve the commercial gods, the captains of industry, the CEO's and chair committees, which perversions are drummed up in the corporate board rooms...see?
Are there some elements of truth in it? sure. Little in this world is 'all anything' ! -- all illusion or all truth. It is the discerning mind and heart that learns to distinguish between truths and non-truths -- and especially according to what rings true to you and not to some one or some thing else.
What is popular is not always on point nor necessarily in harmony with Truth...
2006-12-12 06:46:17 · answer #3 · answered by ? 6 · 0⤊ 1⤋
It depends. But not necessarily in my book. I adhere to the motto, "If you try to be a little smarter, I'll try to be a little nicer." I have worked in retail for half of my life and the list of stupid, nonsensical, utterly rude customers I have had the misfortune of dealing with is endless and ever-growing. I usually hold back my tongue when I feel the customer has made an honest mistake. But when the customer insists that he is right (when it's clear to me that he isn't), then I give sarcastic remarks or snide comments.
Let's put it this way: I see the letter "M", he sees the letter "W".
"...and the twine shall never meet..."
12 Dec 2006, 10:26pm, Philippines
2006-12-12 09:28:10 · answer #4 · answered by Alien Life Form 3 · 1⤊ 0⤋
Customers pay your salary. In order for your business to continue functioning, the customer is always right--even if they are idiots.
If you find yourself getting angry, put them on hold (or excuse yourself). Calm Down. Then go back.
In my years of business I have run into a few customers that were so horrible we didn't want them anymore. So we solved the current problem, then never sold to them again.
If a customer costs a company money, they are a vendor, not a customer--fire them.
2006-12-12 06:51:37 · answer #5 · answered by Gem 7 · 1⤊ 0⤋
No. That was a marketing gimmick, started years ago. Retailers think it is better to lose on a sale than lose a customer for life.
People use and abuse things, then return them and expect to get their money back. Stores who accommodate such people are not being fair to those who buy merchandise for the full price, use it and never return it, i.e. the good customer.
2006-12-12 06:18:15 · answer #6 · answered by regerugged 7 · 0⤊ 0⤋
No. this is just a saying which is to be assumed on order to treat the customers according to their demands.It is a way of pretending to to be good to customer by accepting the mistake you have not made.It is important to retain your customers.
It is good to bed low ro rich the gold.Ignore the pain on your back .
Yah!!
2006-12-12 06:39:15 · answer #7 · answered by tufiak 1 · 0⤊ 0⤋
Hell no.
I was a taxi driver, and I drove a good bit of scum. Requesting that I do illegal things, (take them to prostitutes, take them to dealers and wait for them), or they would tell me all the illegal things they had done, or they would try to ahve sex with someone in the cab, or they would let their kids scream at the top of their lungs in the cab, or they would smak their wife in the cab, or they would try to rip me off, or they would accuse me of taking the scenic route, when we had traveled in a perfectly straight line to get from point A to point B.
I can't remember how many people I had to kick out of my cab.
Most folks were nice, but the 10-15% of customers who weren't, were DEFINITELY NOT RIGHT!
Be well.
2006-12-12 06:22:03 · answer #8 · answered by Anonymous · 1⤊ 0⤋
nope I've been the sales assistant and the customer its hard trying to please every customer especially when they talk down to you and yet I've been badly treated by members of staff too so there both in the wrong some people just want to have ago at you even when there right or wrong
2006-12-12 06:14:25 · answer #9 · answered by upyafartpipe 3 · 0⤊ 0⤋
No. But customer have the right to choose how to spend his money.
2006-12-13 03:52:34 · answer #10 · answered by Tan D 7 · 0⤊ 0⤋