I am a new eBay user and I purchased a branded handbag from eBay last week, which was described as genuine. But I was shocked when I received the bag as it is different as described and doesn't seem genuine. The bag was sent from China instead of US as described, and it looks really cheap, like a product made in China. I contacted the seller via email but didn't get any reply. I checked the seller's details from eBay and it shows that the seller is no longer a registered user. Then I reported this problem to eBay and yet, there is no response or reply too. Is this the kind of service they provide to their users? Are they trying to protect the seller? Is this a scam or what? I really have no idea what is going on. I am really disappointed as I never thought this could happen on eBay. I thought eBay is the safest and trusted online marketplace. I've lost confidence with eBay and I will NOT recommend eBay to anyone!
2006-12-11 18:44:10 · 4 answers · asked by beeboo 2 in Business & Finance ➔ Corporations
first: it is stealing and you should report him to the police
second: you need to contact ebay again
third: i have never heard of ebay being the safest online marketplace, in fact many people have been scammed on ebay
forth: ebay does not protect sellers
and fifth:ebay is not a bad place to buy and sell things
2006-12-11 18:50:57 · answer #1 · answered by pillowhead56 2 · 0⤊ 0⤋
There are checks and balances on eBay that is supposed to prevent this unfortunate type of situation from occurring. eBay cannot force the seller to become honest if the seller is dishonest. eBay has each seller and each buyer history available for viewing in case there are any potential buyers or sellers that are considering any business activity. It is very important to view the past history and comments that are made by a seller's customers before deciding to make a purchase from them. I have studied eBay for quite a while before I made a purchase. I was very happy with the purchase I made, with the shipping and with the service I received from the seller. I have only made one purchase on eBay but plan to make another purchase sometime in the future. Hopefully my schedule will permit me to follow thru on this soon. I am sorry that you had a bad experience. I would suggest that you chalk it up to "experience" and learn to be more careful in the future on eBay. But refusing to make any more eBay purchases every again is a choice that will not hurt anyone except for limiting your choices to find what you want at a "bargain price."
2006-12-11 18:59:46 · answer #2 · answered by nsgrace 3 · 0⤊ 0⤋
i love ebay but don't buy louis vuitton ebay. it helps to know your seller. ebay itself does very little to resolve disputes. they are a liaison -- not the buyer or seller. ebay can investigate so don't give up on them yet. it is in their best interest to run clean auctions and keep their name out of the muck.
in the meantime you can also take you bag to a lisensed store where they can verify it a fake or a genuine. in my experience a lot of the fakes are better made then the originals believe it or not. most "signature" designer bags are made in china and taiwan.
ebay is generally safer than buying online from anyone. i have been burned a couple times when companies went out of business or declared bankruptcy or just disappeared. i have been burned on ebay too -- but most of my ebay epxeriences have been extremely good so im not going to stop ebaying any time soon.
2006-12-11 19:01:02 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Did you pay using PayPal? If you did you should file a claim to get your money back. Because it was item not as described, you may have to return it to get your money back. Use a shipping method which allows you track the shipment online and you should have no problem getting your money back.
If you did not use PayPal, good luck.
2006-12-14 07:03:22 · answer #4 · answered by Anonymous · 0⤊ 0⤋