we just had comcast come out today to hook up 2 DVR boxes. So that brings the count to 2 DVR boxes and 4 regualr boxes. All of them hooked up fine except the one in my room and thr guy told my father (an electrician) that the cable going to my room is wring and has to be changed to a certain one. My father changed it and the box is still not working...here is what it is doing.
All channels say To Be Announced.... I know from past experience that you have to give it a few minutes, but it has been about a half hour and finally, the guide says the correct shows, but the actually channel says that it should be availabel shortly.
We unplugged the box for 30 sec. like they recommend, and that whole To be announced thing starts all over again.
The comcast guy wont come out till tomorrow...so you think that it is the box? All of the other boxes in the house, off of that splitter, work ust fine, it is ust mine.
Also, i get one channel (the TV guide channel) and it is pixelated.
2006-12-11 12:41:57 · 6 answers · asked by stephasoris 4 in Consumer Electronics ➔ TiVO & DVRs
It has been approx 1 hour and still says the channel will be availabe shortly. Do you think that it is a faulty box? There is nothing different between my connection and all the others in the house.
2006-12-11 12:42:44 · update #1
You've done everything you can do if you unplug and plug back in. You will most likely get a new DVR box. Comcast typically does not service the boxes themselves because their technicians are not trained for it.
Sorry. All you can do is wait. I've lived through the nightmares myself.
2006-12-11 12:43:58 · answer #1 · answered by Link Correon 4 · 2⤊ 0⤋
Sometimes it takes a while for the guide to be reloaded, but more than half an hour seems a little absurd. I would try connecting the box in another room and see if its the connection, or the box.
Another thing that most people are unaware of is the fact that using RG-6 cable greatly improves signal clarity. Using the more expensive splitters also improves signal quality.
The only thing that the technician could do when he's out there is replace the box. I don't think they can do much more than that. I would call up the cable company and see if they can diagnose the problem from their end.
2006-12-11 17:02:18 · answer #2 · answered by Ian 2 · 0⤊ 0⤋
It's the connection to the box. the box seems fine. do you find that the higher you go in channel numbers the more pixelated they become? Call the cable company to send a test signal. make sure the cable is connected to the box tightly. Sounds like the wrong cable may have been used or is not connected correctly
2006-12-11 12:53:10 · answer #3 · answered by Joshm 3 · 0⤊ 0⤋
I have a Comcast DVR box, and it took up to a day for all the programs to be listed. Check it tomorrow morning.
2006-12-11 14:40:03 · answer #4 · answered by S K 7 · 0⤊ 0⤋
Generally you would pay a rental charge for the box, and an extra outlet/terminal fee, and possibly a digital fee for it. Actual content fees are per household account.
2016-05-23 07:13:22 · answer #5 · answered by Sharon 4 · 0⤊ 0⤋
Long questions. Call the cable company. They should help you with whatever your problems may be.
2006-12-11 12:44:41 · answer #6 · answered by J~Me 5 · 0⤊ 2⤋