my son has got a spyware that we can not remove help?

Question

an explainatin mark comes up on the bottom of the screen you click on it it say....Trojan-spywin-32@mx spyware program that sends confidential info to a remote attacker...if you click on it for more info and some kind of like pest remove or something thing else like that comes up on can i get this off his computer? this not the first time he has done this i usually have to take the computer in to be cleaned up any suggestion plese i can't afford to take it to the shop..thanks oh he has norton on there and avg

Answer 1

Removal instructions can be found at the link below.

http://www.precisesecurity.com/adware-spy/aw-tswm.htm

Answer 2

You might like to print these so that you can have access to them while you are in Safe Mode later.

Boot up in safe mode

Disable the Script Blocking In Norton Settings:
· Start Norton Antivirus.
· Click Options. If a menu appears when you click Options, then click Norton Antivirus. The Norton Antivirus Options dialog box appears.
· Click Script Blocking.
· Uncheck Enable Script Blocking (recommended).
· Click OK
You can reenable it afterwards when everything is clean again.

Answer 3

Have you tried downloading and running ad-aware? www.lavasoftusa.com you can downloan a free personal version. If that doesnt work you can try resetting your computer to a few days or months back to a clean version before the spyware installed itself. Remember though anything you added on the computer since the date you pick to reset your computer to will be lost.

If you are running windows: go to start, programs, accessories, system tools, then system restore.

Pick a date, it will reset your computer back to its opperating condition on the date you select. Again this will take off anything you put on the computer since the date you select. This usually helps my computer to clean off a lot of spyware.

Answer 4

try ad-aware
ive never had any problems with that.