When was a time you went above your duty to please a customer and what was the outcome?

Answer 1

As a loan processor I routinely have to go above and beyond the call of duty to please a customer...

I can recall a time when I was given a file by my boss and the loan officer had stopped working on the file all together. She had the file 4 months and it still wasn't closed.

I had a list of 49 conditions that needed to be addressed in order to get this file to close. A VERY difficult FHA loan file.

It took me an additional two months, another appraisal, going directly to the builder to beg for more time, begging the agent, my boss and the builder to kick in more on concessions because our borrower was short to close and could not prove anymore assets to get this loan to close.

The day of the closing, after many MANY delays, she went in to sign the papers for her house. I went out of my way (and slightly against the law) to buy her a housewarming present. I had wrapped it up so nicely, bows and a card and she came into my office to pick it up, never even said thank you, and though I cautioned her to be careful with the box I had given her, she went outside and THREW it from the front seat into the back seat without even opening it.

Inside: a set of 3 hand blown glass ball candle holders with pedastals varying sizes from 10" to 18" tall.

I bet she broke every one of them.


-Em

Answer 2

Being an owner of my own maintenance company, I continually strive to exceed my customers expectations. Not only do I walk away with the pride of knowing that I have done a good job and made that customer happy, but I can feel secure in knowing that the customer will be happy to refer me to other property owners that they know. In the event that I have unforseen delays, I find that the customer is more flexible with scheduling and more patient in dealing with the delay.

Answer 3

I worked in a retail clothing store, and there was a guy and his wife who really wanted a discount on an item of clothing because it was slightly damaged. I was only a sales associate so I couldn't just give people discounts. It was a particularly busy day, and after I finally hunted down the manager, I gave them the discount. The customer was so happy that he went out and bought me a box of chocolates.

Answer 4

I did customer service for a big name speaker company and helped a guy in every way I could. He was so happy with my service that he requested my supervisor's email address so he could email him. He did email him a very nice compliment telling him what a good job I did and how I went out of my way to help him. It was so nice to be appreciated.

Answer 5

zero answers....go figure........customer service everywhere is horrible