Why does my BT wireless internet connection cut out every time someone rings my landline? Can I stop this?

Answer 1

First thing is to clarify your question. Wireless connection and internet connection are 2 separate and distinct things. The wireless connection is from your computer to your router. The internet connection is from your router/modem to your DSL connection (ie the phone socket).

Your problem is related to your internet connection being interrupted NOT your wireless connection. The most common cause for this is not having an ADSL filter on EVERY phone socket that uses the same telephone number as the socket which your router is connected to.

If you have 5 phone sockets you need an ADSL filter on each and every one of them. If you already have and this doesn't fix the problem it's possibly a problem with your phone line in which case you'll need to get BT to check the line

Answer 2

First thing is to make sure you have a microfilter at each point where a phone is plugged in to prevent phone calls messing with the adsl connection.

If it is just the wireless connection that drops it is possible that a cordless phone is working on the same frequency as the wireless though I think this is quite unlikely. It should be possible to change the channel that the wireless connection uses in the administration screens for your wireless router.

To find out if it is a wireless problem the best way would be to plug the PC in to the router via a cable if possible and see if the connection drops then. If it does then it isn't a problem with the wireless connection but with the broadband connection, probably no microfilter or a dodgy microfilter.

Answer 3

Make sure that all the telephone sockets in use, have a working ADSL filter. These are available from any of the large supermarket chains.

If this still doesn't work, check if you have a hard-wired alarm which dials a service such as report to police, or intercom system that opens electric gates etc, these must all have active ADSL micro-filters in place.

An emailer phone on the line will also cause this problem.

If at the end of all this investigative work, you still have a fault.
Report it to BT as it may be faulty filters at the BT Exchange.

Answer 4

It's because you probably have dial-up internet. That pretty much means that your computer connects to the internet through your phone. So when you get a phone call, the computer internet can't get through. So you can only do one at a time. Dial-up is generally a lot slower, and you should consider upgrading. To be honest, nobody has dial-up anymore. You can be sure you have dial-up if you hear what sounds like a phone number dialing, then a bunch of weird fuzz when you connect to the internet.

Answer 5

Ring BT and ask them to take off call waiting as this caused my sister the same problem.

Answer 6

Use two way splitier one is for internet and other is for your landline phone it would work

Answer 7

Have you got the adsl filters in ALL of your telephone sockets ?

Answer 8

your filter is broke or you dint have one connect to dsl

Answer 9

as above