2006-12-10 19:28:00 · 5 answers · asked by dada 1 in Business & Finance ➔ Other - Business & Finance
To me good customer service begins with a good disposition and a genuine interest in helping the customer. You also need to be patient and understanding. It is of no interest to the customer to bear the brunt of your bad day or difficult personal situation. Good customer service is exceptional, efficient, friendly and consistent. It is not easy to provide this as customers can be hostile and rude. The key is to remain above all of this nonsense, and not take it personal. It is also extremely important to remain polite and courteous. It takes a lot of smarts to serve others as it means giving them the satisfaction of the illusion that they are in control and in power whereas the reality is that they are not.
2006-12-10 19:36:05 · answer #1 · answered by NamGem 3 · 0⤊ 0⤋
First---know your store and where everything is. "That's not my department" is not a good reply.
Greet the customer with "Welcome to...how can we help you today?" Make eye contact to make them feel like you DO want to help them.
Cross train: try to make the customer feel that you know your butt from a hole in the ground.
Face all merchandise--that is bring everything to the front of the shelves. With bins, bring the stuff to the front of the bin.
Be friends with the purchasing agent. Know the rate that popular items sell and try to find out the vendors' turn around time so that you rarely have to say "We're out of that". If you do run short of an item, direct the customer to the service desk to place a "Special order" and call them when it's in. (Be friends with receiving--have the purchasing agent flag the item on the purchase order.
Know your minimum mark up so that you can meet or beat your competition. If you think the customer is gaming you, verify by calling the other store. On the other hand, if a store calls you for verification on a price---low ball 'em. Let them lose money.
Offer to help the customer load stuff INSIDE their vehicle---don't tie or secure ANYTHING that won't fit inside!
2006-12-10 20:12:35 · answer #2 · answered by Anonymous · 0⤊ 0⤋
The most important element is the ability to listen.
2006-12-10 19:35:34 · answer #3 · answered by Anonymous · 0⤊ 0⤋
listening to the customer, being polite, friendly and courteous at all times. being patient.
good luck.
2006-12-10 19:30:54 · answer #4 · answered by monte99 2 · 1⤊ 0⤋
How many times you gonna ask this question, and under how many id's?
2006-12-10 19:36:48 · answer #5 · answered by Kacky 7 · 0⤊ 0⤋