Who do you contact when a store violates your rights or treats you unfair?

Answer 1

Start at the top...Store manager then move to the Store Owner, moving up the ladder to the Franchise board or Corporate Exec. Director. If climbing the ladder doesn't get you heard, talk with the Better Business Bureau, or any other regulatory commission, to see if it is feasible to file a complaint. If you still can't get a satisfactory explanation or apology....Paint a sign saying "so & so " unfair to customers, walk in front of their business ( which in most states is leagal ) and talk to as many people ( potential cusomers ) as you can. If you are right in your statements, a company will immediately try to "fix" the problem. At least a smart one, as one customer treated unfairly can equal thousands of lost potential customers. If you are in the wrong , the company is still going to want to shut you up. Bottom line...If you are right... let it be known, but if you are being unreasonable, and hard to please, turn about is fair play and you can get embarrassed humiliated just as easy.

Answer 2

You send a typed, spell-checked and non-infammatory letter to the owner or president. Reference the date, time and location of the incident, the person(s) and employee(s) involved, and specifics about what happened. State what you think needs to be done to address the issue or remedy the problem. Ask for a response in writing within a certain timeframe from receipt of your letter, perhaps a week. Then mail the letter by certified mail so you will have proof of what date they recieved it. If the store is part of a chain, then be sure to send a copy of your letter to the corporate office as well.

If you don't know the address and person to address the letter to, call the store and ask without mentioning why you need the information if you aren't comfortable doing so. Or call the Better Business Bureau (or check their website) and get the info. You may also mention in the letter that if the situation is not resolved you will file a complaint with the BBB. The important thing is to make sure your communications about the issue are in writing, and keep a copy of what you send to them.

If the violation is particularly egregious and the store is not properly apologetic, you can then try contacting a tv station or newspaper. They will probably not be interested though unless you have already made an attempt to resolve it through writing and been rebuffed.

Most of the time stores are more than willing to placate an offended customer with an apology, reimbursement, or other methods. Be sure to tell them what you expect them to do. There is no need to waste your money on a lawyer or something extreme like that.

Answer 3

Every state should have a Department of Consumer Affairs, where you can file a complaint; usually online. No offense, but the BBB is just a collection of businesses that keeps people from filing complaints with regulatory agencies; it's like asking the cat to watch your mouse. It's a common misconception.

Answer 4

That depends what they did. If it's a minor issue and it's a chain, write to the head office. If they acted illegally, contact your State Attorney's office or the police.

Answer 5

The better business bureau.