I had a parcel turn up in the post when I opened it I found it was 23 dvd's of nursery rhyms from a company I had never heard of and I have never ordered these when I phone them a robot answers the phone on their ebsite I need a username and password to get in the post office wont take them unless I pay the postage what can I do
2006-12-09 23:21:36 · 18 answers · asked by carolyn g 4 in Business & Finance ➔ Other - Business & Finance
Don't know where in world you are, but in England and Wales the matter is governed by The Unsolicited Goods and Services Act which, as amended, provides this:- Consumers can retain unsolicited goods or dispose of them as they wish. They are under no obligation to keep them safe or to return them to the sender. It is an offence for the sender to demand payment from consumers for unsolicited goods or services.
2006-12-09 23:32:57 · answer #1 · answered by rdenig_male 7 · 2⤊ 0⤋
Sounds like you don't have a return address.
Best if you store them away somewhere until someone gets in touch with you then you will have a contact address to inform them that if they do not call to collect THEIR property you will charge them so much per day for storage.
Did you sign for the parcel? If not then the firm has no proof that you have the goods. If these are unsolicited goods and the firm deny sending them then legally they are yours to keep free of charge.
2006-12-09 23:45:45 · answer #2 · answered by a.j.uk 5 · 0⤊ 0⤋
Well if you are in the United States then the law states that if you receive unsolicited goods in the mail they are yours and you are not bond to pay for them they are considered a gift. Other countries the law may be different. If you do not want the items then go to the post office and send them back with an enclosed letter that you did not order these and request for them to remove you from there mailing list.
2006-12-09 23:35:44 · answer #3 · answered by Brian G 2 · 0⤊ 0⤋
This is inertia selling. If you're the type of person this company is looking for, you may feel guilty about keeping the item without paying for it. Don't feel guilty! It's yours, and you are under no obligation to pay anything if you did not order the goods.
You may advise the sender in writing that you don't want the goods and say where they can be collected. However, a consumer is under no obligation to do so. Under the Consumer Protection (Distance Selling) Regulations 2000, it is a criminal offence to demand payment for unsolicited goods from a consumer. Any goods delivered can be kept, for free, by the consumer.
2006-12-09 23:44:29 · answer #4 · answered by upyafartpipe 3 · 0⤊ 1⤋
Hello,
No.1 stick them back in the post box in small packets with return to sender on them with or without the company name on them.
No.2 take them to oxfam or help the aged i.e. give them to charity.
No.3 Stick them in the bin as you never asked for them in the first place. Therefore I wouldnt hesitate to bin them, its the companies stupid fault if there are so arrogant as to not ask you. Its their loss.
No.4 if they keep sending stuff to you just keep doing the same as above, they will soon stop if they cannot make any money from you.
No.5 do try and get your name removed from their mailing or emailing list. DONT setup any online accounts this is what they want you to do. Write to them ONLY via normal postal mail services asking to be removed, asking them to stop sending DVD's too you, that should help solve it.
IR
2006-12-09 23:38:20 · answer #5 · answered by Anonymous · 1⤊ 0⤋
Keep them! In the U.S., unsolicited mail becomes the property of the receiver. You can keep them, throw them away, give them away (good idea!), or do whatever you want. If you have children, use them.
One thing to remember. When you get a bill for this, and you will get one, don't open the envelope. Again, in the U.S. you can mark on the outside of the envelope, REFUSED RETURN TO SENDER.
2006-12-09 23:32:51 · answer #6 · answered by Anonymous · 1⤊ 0⤋
Unsolicited, or delivered to the wrong address?
Unsolicited, you're supposed to make some attempt at offering them back (which you've done) then you can keep 'em.
mis-delivered? I get stuff addressed to mystreet crescent, when I live on mystreet drive - so does the other guy, quite a lot - we just sort it out between ourselves.
2006-12-09 23:29:47 · answer #7 · answered by Anonymous · 0⤊ 0⤋
If you didnt order these goods, you are under no legal obligation to either pay for them or pay return postage. I would just wait until they eventually contact you and demand a prepaid returns label. Its so maddening when companies try to force you into buying goods this way .. and its illegal .. good luck !!
2006-12-09 23:37:50 · answer #8 · answered by Liis B 1 · 0⤊ 0⤋
save making them as unsolicited mail and deleting them. once you've the time,you should positioned them on a blockading record. I stated to Yahoo! that they upload a block button so all you had to do replaced into click on the message and then the block button to completely block the sender.
2016-11-30 09:34:16 · answer #9 · answered by ? 4 · 0⤊ 0⤋
Don't do anything, they are legally yours and noone can take them away, if you receive something you didn't order keep it, It is called the right to treat.
2006-12-09 23:28:50 · answer #10 · answered by stone 3 · 0⤊ 0⤋