my desk top is infected with trojan virus. help! i am so ignorant on what to do how to get rid of the virus.

Answer 1

You should post the name of the Trojan or any other malware that is found. Not all Trojans can be removed by some programs. Some require very specialized programs for removal.

The steps and the programs listed should get rid of the Trojan unless it is one to those needing specialized removal. If that is the case then go to the sites listed at the bottom and use either or both sites.

This procedure works for all Malware. Use any AntiVirus or AntiSpy program you choose.

Download and Update Ewido (now called the AVG Antispyware). Do not run:

http://www.ewido.net/en/download/...

Download AdAware SE and update. Do the setup. Do not run:

http://www.filehippo.com/download_ad-aware/

AdAware SE Setup:

1. Select "use custom scanning options" then select "customize". Make sure the following options are enabled: "scan within archives," "scan active processes," "scan registry," "deep scan registry," "scan my IE favorites for banned URLs," "scan my Hosts file."

2. Select the "tweak" option. Under "scanning engine," make sure "unload recognized processes and modules during scan" is enabled. Enable "scan registry for all users instead of current users."

3. Under "cleaning engine" turn on "always try to unload modules…," "during removal unload explorer and IE if necessary," "let windows remove files in use at next restart," and "delete quarantined items after restoring."

4. Use the "select drives and folders to scan" option to ensure that your entire hard drive is scanned (if you have more than one hard drive, scan all of them (of course, do not include floppy and CD/DVD).


TEMPORARILY SHOW HIDDEN FILES AND FOLDERS.

1. Click Start, and then click Control Panel.

2. Click Appearance and Themes, and then click Folder Options.

3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


EMPTY INTERNET EXPLORER BROWSER CACHE:

1. On the Internet Explorer Tools menu, click Internet Options.

2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.

RESTART IN SAFE MODE:

To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.



START THE SCAN WITH YOUR ANTI-VIRUS OR ANTI-SPYWARE PROGRAM.


When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode. DON'T FORGET TO RESET HIDDEN FILES AND FOLDERS.


NEW RESTORE POINT.

The RESTORE POINTS may be infected with the Malware and cannot be used.

HERE'S HOW:

1. Click Start, and then click Control Panel.

2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

4. Return to the System Restore Tab and turn System Restore back on.


TO SET A NEW RESTORE POINT:

1. Click the Start button.

2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

3. Choose Create a restore point, and then click Next.

4. In the Restore point description box, type a name for your restore point, and then click Next.

5. Click OK.

NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.


ADDITION INFORMATION ABOUT TROJANS:

There are Trojans that fall into the Smitfraud family. These require the use of a specialized program for removal. Here are two sites that specialize in removing these:

http://www.internetinspiration.co.uk/roguefix.htm

http://siri.urz.free.fr/Fix/SmitfraudFix_En.php

Answer 2

Trendmicro Online Virus Scan
housecall.trendmicro.com

Norton Online Virus Scan
http://security.symantec.com/sscv6/home.asp?langid=ie&venid=sym&plfid=23&pkj=PPTFCVGZBZTVOGXFSTZ

Answer 3

I know this not what you want to hear but if it were my computer I would save my personal stuff, reformat hdd and reinstall the operating system then add virus protection. for me I use my computer for online banking and other uses and the chance of a sinlge trojan or virus stealing my personal info is just too big of a risk. Yes there are free removers if you search the internet. But once you are infected its hard to get everything clean for certain.

Answer 4

Do some virus and spyware scans to remove them. Here's a good list of free antivirus and antispyware programs, good luck.
http://www.basicspywaretips.com/

Answer 5

dont worry goto activevirusshield.com and get the free antivirus and then scan ur pc for virus

Answer 6

Get a good antivirus program to clean your computer. Here you have some good and free options:
http://askcomputerexpert.ws43.com/download/security.htm

Answer 7

Use virus scan .

Answer 8

ok ez one... i want my 10 points :-)

go to avast.com get the FREE HOME EDITION, download it, its the BEST ANTIVIRUS software out there!!!!

Install, run it, and it will find and clean this and all future viruses!!!! You will love me for this.

Best of luck,
Kosher1

Answer 9

take it to a professional