I posted a parcel about 10-11 months ago using Royal Mail.
I can't remember if I used special delivery or normal recorded now because it was that long ago.
Anyway the parcel supposedly never arrived at its destination and after all this time I havent got the postage receipt anymore.
I was hoping that Royal Mail would have kept records but they are trying to say that I never sent the parcel because they havent got any records of it.
Has anyone else out there had any problems with Royal Mail similar to me?
Sensible answers only please guys this is quite serious
Thankyou
2006-12-09 05:34:11 · 7 answers · asked by Homer Baby 3 in Business & Finance ➔ Corporations
If you sent it recorded or special then you should have kept the receipt. Royal Mail can't be expected to keep track of each and every one of the millions+ parcels and letters sent in the UK every year.
What number are they supposed to use to try to trace it? Make one up?
I don't think so.
I'm one of Royal Mail's fiercest critics (I am on first name terms with Adam Crozier now) but even I don't think RM can help you here.
2006-12-09 05:38:20 · answer #1 · answered by Anonymous · 1⤊ 0⤋
Yes I've had tons of problems with royal mail. Unless you have the proof of posting you don't stand much of a chance. With recorded delivery they claim that it's only recorded as posted and then as delivered and cannot be tracked, the rest of the time it's with the rest of the post. Special delivery is a lot safer as they monitor it the whole way.
Unless you've got the proof of posting and the item had a value, the best you'll get from them is a book of stamps. However, you can try postwatch who will take up your complaint for you. Royal Mail still aren't great at responding but at least someone else is doing the chasing instead of you. Call them on 08456 013265 or go to www.postwatch.co.uk
2006-12-09 05:39:46 · answer #2 · answered by Mark W 2 · 0⤊ 0⤋
Just in the last week, I sent a £10 M&S voucher in a Christmas card to a friend. All it had to do was go down the road, & someone along the way must've decided to feel the envelope, rip out the contents & have it for themselves.
Not quite on the same scale as the Cartier watch, but still money lost all the same.
2006-12-09 06:45:51 · answer #3 · answered by Anonymous · 0⤊ 1⤋
Yes I sent a Cartier watch to Cartier in London (via a box number)
recorded delivery. Surprize it went missing. I didnt know about special delivery & wasn`t told about it.Subsequently nothing was
able to be done for me I WAS UP AGAINST A BRICK WALL.so someone working at g.p.o has got lovely watch for nowt.This was a present from my kids for a special birthday.
2006-12-09 06:05:14 · answer #4 · answered by Anonymous · 0⤊ 0⤋
now lets see
special is guarenteed next day delivery
sorry, after 10-11 months you aint got a leg to stand on.
and as for recorded, it isnt worth the extra because it just menas they get a signature, they are however perfectly at liberty to treat it as normal post in all other respects. and they lose letters with more reglarity then you would think.
2006-12-11 04:06:56 · answer #5 · answered by alatoruk 5 · 0⤊ 0⤋
Yes.
Sent a parcel off two weeks ago to the brother in law(about 200 miles away).
It never arrived and suprise,surprise there's nothing they can do.
2006-12-09 05:41:06 · answer #6 · answered by John J 3 · 0⤊ 0⤋
Well, as you lost your proof of posting AND waited far too long to follow up you really have no recourse. Why did you wait so long? Not to deliberately sound overly harsh, but what were you thinking??
2006-12-09 05:40:38 · answer #7 · answered by Bostonian In MO 7 · 0⤊ 0⤋