This is what happend to my dad's computer. He has WinXP. He was running a free virus check this morning (AVG Anti-virus 7.5), when the program discovered Trojan virus on it (he doesn't remember what esle the name of the virus had except for Trojan horse), so it offered to him some options on what to do with it and he pressed the button "Heal", then the system suggested to restart computer and the computer has been restarting ever since, unless you unplug it. The screen goes through Windows XP screen and the it starts all over again. Please help!
2006-12-06 14:46:51 · 8 answers · asked by OSJS 1 in Computers & Internet ➔ Other - Computers
Putting computer into the safe mode doesn't work. It restarts immediately after pressing "enter" on a safe mode.
2006-12-06 15:00:32 · update #1
your best bet will be to start windows in safe mode by pressing down f8 during startup. in safe mode all unnecessary programs are not started, so the virus is not running. use virus check and delete that virus. If that virus is affecting your bios, then you got much bigger problem, not easy to resolve.
Don't try system restore, some virus cannot be deleted using system restore.
2006-12-06 15:05:52 · answer #1 · answered by 2feEThigh 5 · 0⤊ 0⤋
I use a AVG and have WIN XP this has never happened to me. But try this when booting up the computer start it in safe mode (hold down f8 when computer is starting up). Maybe delete avg from there and then restart or see what other things might be wrong with it. Also I would make sure to see if your power supply fan is working properly sometimes the computer will restart or not start at all if it is too hot. I would reinstall avg or another anti virus as soon as possible.
2006-12-06 14:51:06 · answer #2 · answered by micaso1971 5 · 0⤊ 0⤋
I would recommend trying to start the computer in safe mode. Once logged into safe mode run a virus scan. It should clean it out fairly well. If you know about the time you got the virus I would try a system restore to an earlier date than when you got the virus. Good Luck.
2006-12-06 14:52:54 · answer #3 · answered by RayRay 3 · 0⤊ 0⤋
Try these solution:
1.Safe Mode Scan
-Start your computer while keep pressing F8 after Bios Screen
-Select "Safe Mode"
-Once it go in, start your anti virus sw to scan.
2. Manual Removal.
note: this solution need 2 PC ( one of them need internet access)
-use the helaty PC go to some antivirus sw site
e.g. www.trendmicro.com
-check the virus name for removal.
3. System Restore.
-Start your PC in Sfae Mode.
-Go to Start > Program(All Programs)>Accessories>System Tools>System Restore.
- Restore your PC to an earlier Date.
4. Repair Installation
- Put your Windows CD in PC and Set Bios to boot CD First
(Adv. Chipset...>Boot Sequence>Set Here)
- Follow the Instruction.
2006-12-06 15:12:39 · answer #4 · answered by CLOUND 3 · 0⤊ 0⤋
I service computers, PCs and Macs, Desktops, servers, laptops, and notebooks.
Those bad capacitors that the manufacturers kept putting into consumer goods, until their stock was gone, (some KNEW they were BAD, continued to use them!) are showing up, and causing some of these constant reboot problems!
In fact, I have four PCs here that all have bad caps. The tops are bowed out, and some have the bottom plug expanded downward.
All due to hydrogen gas generated by failed industrial espionage, when the Taiwanese stole the 'EPA formula for Electrolytic capacitors' from the Japanese.
Trouble is, the stabilizer is not included in the formulation, and the stupid cap makers who used the stolen recipe, didn't do any thinking, or testing! The greedy bastardos simply made them!
So, there are some 39 board makers who screwed the consumer. The cost to consumers, overall, was estimated to be $100 Million.
For me, it will be about $1,000 to replace everything that was destroyed by Chaintech, MSI, Abit, Gigabyte.
THEY (the mainboard companies of Taiwan!) WON'T GET ANY of the business of my 5,000 client businesses!!! I recommend and specify computer component parts for white boxes built by small to middle corporations and schools.
2006-12-06 15:09:27 · answer #5 · answered by Anonymous · 0⤊ 0⤋
1) Disable system restore
2) Update your antivirus program
3) Boot in safe mode and run virus scan
4) Note down the name of the detected malware. And Restart your computer to boot normally
5) Do a google search for its manual removal instructions
6) Copy the intructions on the hard disk, and follow the steps given in it.
2006-12-06 15:00:28 · answer #6 · answered by Anonymous · 0⤊ 0⤋
I can give you a link that deals with hard drive problems.
Some drive problems can be easily fixed yourself by using easily available tools. I found the info at http://fixit.in useful You can also try system restore to restore the computer to an older working configuration. Detailed instructions are posted at http://fixit.in/systemrestore.html
2006-12-08 22:26:19 · answer #7 · answered by Anonymous · 0⤊ 0⤋
If your computer is not working properly while you are working on it, it could be a problem with device drivers, hardware or software.
Detailed instructions at http://tinyurl.com/yk5zpr
2006-12-07 13:26:53 · answer #8 · answered by Anonymous · 0⤊ 0⤋