i have an internet conection but why wont my new cable modem wont work when i connect it?

Question

this is the second new cable modem i tried....after connecting via usb or ethernet my computer sends packets but doesnt recieve them....its not my internet connection bc i know i have one

Answer 1

You should call your cable service provider. They will remote check it and they may have to send an activate signal to it.

Answer 2

Definately need to contact the cable provider. Most providers need to "provision" your modem on their system by authorizing that specific modem (identified by what is called a MAC (Media Access Control) address) on their network. When a modem is not yet provisioned you will normally see the send and receive indicator lights work but not establish a connection. Some providers allow for self-provisioning. If this is the case the cable modem would need to be connected directly to a computer during the provisioning process and not running through a router (that can be done after provisioning).

Answer 3

Get your service provider to check the line out all the way to your modem by performing the loop test to see if they can communicate with your modem.
If they can, then you might need to see if your modem has any special settings which you might need to change on it (i.e connect to the modem and check the software configuration settings on it)

Sometimes if you turn everything off, then , reload and bring your modem up first completely, then turn your PC on and wait 45 seconds and then try to connect, it might work.
Also check your Ethernet adapter card on your PC to see if the light on it is flashing.
I am also assuming that you have no hardware firewall between you modern and your line. otherwise, check the setting on that too.

Answer 4

Juanita is right but first try restarting the PC. because windows will not recognise the modem without it being turned on and connected at startup. If that don't work then call your ISP and have them initialize the connection.

Answer 5

What I do, is at the same time as Im no longer on my computing device, i take advantage of the Ethernet cord from it, and plug it into my PS3 and it quite works only advantageous. yet, if more beneficial than only your self makes use of the computing device, then you'll opt to purchase a Router. yet, I didnt have funds for a router on the time, so I only desirous to apply the ethernet cord from the decrease back of my computing device, and plugged it into my PS3. labored only advantageous. Then at the same time as i wanted decrease back on the computing device I plugged it decrease back into the computing device. yet in case you dont opt to attempt this, like I reported, you'll maximum probable want a router, so that you'll do have your computing device and your PS3 connected at the same time.

Answer 6

Check to see if your modem is on STANDBY.