I've had Super AnitSpyware and AVG Anitvirus installed on my computer for some time now and this has never happened... I was on the web when a box came up saying that something was infected....I'm not sure if it was a Superantispyware or AVG message....but it gave me options to heal ignore or move to vault...I chose to heal. It had to restart for the healing to take effect, but it goes as far as showing the windows home edition page and a few seconds later it restarts! I've tried safe mode and all the other "advanced" options but nothing will get me in...HELP!
2006-12-06 09:29:08 · 3 answers · asked by +DeeKay+ 1 in Computers & Internet ➔ Hardware ➔ Desktops
Try a so-called Repair/Install from the Windows XP installation CD, if you have one. Sometimes the only have thing you have is a "Recovery CD" that re-installs and overwrites everything automatically and then there's no repair option.
How to do a repair/install
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx
If you can find out which file was infected, possibly an essential system file, you could try to place them back using recovery console, but I'd advice to get an experienced person to help you with that. At least you could do a chkdsk from there.
Recovery Console: http://support.microsoft.com/kb/314058
2006-12-06 09:38:24 · answer #1 · answered by Stark 2 · 0⤊ 0⤋
Well its hard to say from your description if it was an AVG or Superantispyware alert, or a popup from within IE that downloaded malware when you clicked on "heal" (common ploy by walware writers).
As you cant even start in safe mode, you are kinda locked into a chioce of two things:
1/ instead of safe mode, do the F8 startup like you would get to the safe mode option, but select to restore from an earlier point. Select a date that you KNOW is before the heal incident.
2/ If the above dont work, you must repair your windows install by booting with your windows CD, and selecting the repair option. Do NOT format, or else you will lose all your data. Once you do this, windows is back to its original state. Immediately do all of the windows updates, and reinstall your AVG. Schedule a boot-time scan to get rid of the nasty. You will also have to reinstall all of your applications from their CD.
Good luck.
2006-12-06 17:42:36 · answer #2 · answered by orlandobillybob 6 · 1⤊ 0⤋
Hard question. Computers can really frustrate you, can't they. Don't know if it will work, but did you try to boot with a boot disk?
2006-12-06 17:34:26 · answer #3 · answered by jw 1 · 0⤊ 0⤋