You are the manager of a distribution center during the holiday rush. You have a number of dedicated employees, including your best friend who you have known since grade school. Your #1 customer calls and is irate. It appears that thier order was totally screwed up. Since everything is documented and sent to the customer, the customer knows who is responsible- your best friend. This customer is demanding that you fire this person or they will no longer do business with you. This customer is responsible for 80% of sales, and losing this customer will surely end up costing you your job. What do you do?
- Fire your friend
- Falsify papers that show that you fired your friend (putting your job at risk based of fraud)
- Do nothing, hoping that the customer is bluffing
- Unable to cope, pick up a fully automatic AK-47, shoot up everyone at your place of employment, travel to the customers location and shoot them up, and end up getting killed by cops while brandshing your firearm.
2006-12-06 04:22:41 · 5 answers · asked by Anonymous in Entertainment & Music ➔ Polls & Surveys
Tell your friend that he ****** up, then fire him...it's a cruel world...
2006-12-06 04:28:23 · answer #1 · answered by bobemac 7 · 0⤊ 0⤋
Is the friend really at fault or is the customer? Why does your customer have such power in your company that they can insist that you fire an employee? I think you need to examine your business practices. You should insist to the customer that you have taken care of the problem at your end and if they have any more problems to contact you directly, then invistigate the issue. If you best friend really screwed up and you would fire another employee for the same behavior, then fire him. If you wouldn't then don't. You aren't playing favorites if your friend has adhered to company policy. What you are doing is showing the rest of your employees that you will stick up for them and defend them and protect them.
2006-12-06 12:37:46 · answer #2 · answered by moviegirl 6 · 0⤊ 0⤋
I've had this happen.
Remember despite mistake, YOU are in charge.
Agree it was a miserable error, inexcusable, and reassure that the matter will be addressed. Refuse to discuss it further and move on.
You are in charge of staffing not the client. They just want reassurance, and satisfaction. Now, its YOUR job to make sure they have it another way.
It'll all work out in the end.
2006-12-06 12:32:58 · answer #3 · answered by Oh, I see 4 · 0⤊ 0⤋
I will be lucky enough to convince the conumer and beg his pardon for the mistake that my best friend has committed. I will make him excuse my friend.
2006-12-06 12:27:02 · answer #4 · answered by Electric 7 · 0⤊ 0⤋
Talk to ur supervisor and tell him the situation. Let him know that it was an honest mistake.
2006-12-06 12:27:19 · answer #5 · answered by Alternative Chick 4 · 0⤊ 0⤋