I have a user that has a Dell laptop and was updating her Windows XP last night. Unfortunately she shut the laptop lid and now windows hangs after you log in and run the usual start up motions. It gives an svchost error and then right after that the machine locks. I have tried to DL and install from cd the upgrade but the files get copied and then the machine, you guest it locks up. This machine has windows media contection on it as well, if that means anything. Any thoughts.
2006-12-05 02:32:04 · 4 answers · asked by ndgrad2001 1 in Computers & Internet ➔ Hardware ➔ Laptops & Notebooks
I would load windows in safe mode, then do a system restore to before the update. To get to system restore, type "System Restore" in windows help.
2006-12-05 02:34:18 · answer #1 · answered by Mike 3 · 0⤊ 0⤋
Try starting in safe mode with network support
(reboot and keep hitting the f8 key to enter menu) then try running update again, if that doesnt work go to add remove programs and uninstall the current updates that you did and retry. ALSO if windows found a video adapter update DONT INSTALL. On every! occasion that I installed a driver update for the video I have had problems. If that was one of the updates then roll back the video driver. If you need to update it do it from mfgs website. Good luck...EddieT
2006-12-05 02:52:18 · answer #2 · answered by Eddie T 1 · 0⤊ 0⤋
when the system is booting press the f8 button to display the troubleshooting options, select "last good configuraation that worked" if it doesn't work try"safe mode" if it diesn't work i guess you may have to re-install the OS. I just hope she backed up all the data on the system.
2006-12-05 02:40:12 · answer #3 · answered by Anonymous · 0⤊ 0⤋
do what that guy said befor me then upgrade windows again and this time dont shut down da laptop lid
2006-12-05 02:38:02 · answer #4 · answered by Anonymous · 0⤊ 0⤋