Recall a time from your work experience when your manager or supervisor was unavailable and a problem arose. What was the nature of the problem? How did you handle the situation?
2006-12-05 01:37:48 · 12 answers · asked by mina 1 in Business & Finance ➔ Careers & Employment
If you are on your fist job interview, then you should tell the interviewer that you've never had a supervisor, but, perhaps you were in a sticky situation before in your life where the final responsibility was on you. The key here is they are looking to see how you work on your own and your own confidence level. It sounds like they are looking for an Indian chief, not an Indian.
2006-12-05 01:41:34 · answer #1 · answered by yodeladyhoo 5 · 0⤊ 0⤋
I had a question like this one time in an interview.
I worked with the mentally challanged population and in my interview I told of a time where we had wanted to take the individuals to the park but we needed approval from my supervisor. The individuals I was working for had really wanted to go...but we couldn't until we had approval. Well, naturally we couldn't get a hold of the supervisor and the individuals got impatient and ended up having major behaviors and temper tantrums. So....what I ended up doing was..since I was working with another staff member, I left and went and got pizza and movies and we just had a pizza party. This ended up being fun and at the same time following the rules and not leaving the building.
2006-12-05 09:41:54 · answer #2 · answered by Sara S 4 · 0⤊ 0⤋
I would do what was needed, customer satisfaction, or do what I could based on what I knew of the job and handle it appropriately. If there was still a need for a manager, I would expalin that to the customer and take thier number or offer when a manager will be available if they choose to come back or call.
2006-12-05 09:41:44 · answer #3 · answered by c_leoo 4 · 0⤊ 0⤋
One time when i was working at Subway there was an angry customer who wanted something that really wasn't on the menu and I couldn't break the rules nor did I have the permission to do what the customer asked...so i just politely explained to the customer that she could contact the manager cuz there was nothing I could do and she understood even though she was upset and that's how I got out of that!
2006-12-05 09:41:02 · answer #4 · answered by Miss Thang 6 · 0⤊ 0⤋
OMG. I remember a horrible situation like you're describing, and it got me fired!
Our manager was notoriously bad about being around to sign our paychecks on payday. Probably half the time she would fail to show up to sign checks, leaving people with no money over the weekend. It was extremely annoying.
One week I told her early that I was going to be going out of town for the weekend, and REALLY needed her to be there on Friday to sign our checks, so I could have travel money.
Sure enough, she didn't show up, and it was the end of my shift. I was SO ticked off, that I waited a good 45 minutes past my shift, then got frustrated and grabbed my check out of the office drawer and signed her name to it, then went to the bank to cash it. Turns out that was a pretty dumb idea! lol... As soon as she found out what I did, she fired me on the spot, and even cried a little bit because she said that other than this incident, I was her best employee. Lesson learned.
2006-12-05 09:43:38 · answer #5 · answered by I hate friggin' crybabies 5 · 0⤊ 0⤋
This is a stock question from a PFI type interview. My training for PFIs included spotting bullshit a mile off. Personally I would be honest and say I was never in such a situation and give a hypothetical answer or draw a parallel situation.
Good luck on your interview.
2006-12-05 09:39:57 · answer #6 · answered by Anonymous · 0⤊ 0⤋
To be a leader you need to act like a leader to eventually be in that position. I never relied on my boss or manager to be there to resolve things, I took a leader role and used my best judgement. If you don't take chances you'll never succeed.
2006-12-05 09:41:46 · answer #7 · answered by Anonymous · 0⤊ 0⤋
Don't get yourself into trouble by trying to be the boss. Wait till he returns to make the decision. It is not the responsibility of an employee to make decisions in place of the boss.
2006-12-05 09:41:21 · answer #8 · answered by WC 7 · 0⤊ 0⤋
Once a major high street retailer had a problem with the website we had built and was pretty pissed with us. They were a major client of ours and had thus far only spoken to my boss. However the boss was away at the time on other business.
So i slept with his wife.
2006-12-05 09:41:20 · answer #9 · answered by Sir Digby Chicken Bhuna 3 · 0⤊ 1⤋
Do I get the job if I answer correctly?
2006-12-05 09:39:20 · answer #10 · answered by John Scary 5 · 0⤊ 0⤋