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different anti virus program but it will not delete. The
new one will not download unless the old one is deleted. I tried
calling the company but only get prompts and can't talk to a live person. What can I do? Please!!!

2006-12-03 09:57:52 · 5 answers · asked by jason1984 1 in Computers & Internet Security

5 answers

go to safe mode and try to unistall it there if not system restore to a point when b4 you installed the anti if not you need to erase the program by hand which if done wrong can really mess up your computer. if all fails call the maker of your computer

2006-12-03 10:01:42 · answer #1 · answered by rompe 2 · 0 0

Giving the name of the program you are trying to remove is helpful. Some companies, like McAfee, have removal programs or methods listed at their sites. They do not make these easy to find for obvious reasons.

Without any other information the advice of using Safe Mode is the best that can be given. Safe Mode stops all unnecessary programs from running and usually allows uninstalling of the desired program.

If Safe Mode doesn't work then you should use Uninstallers like Killbox or BruteForce for doing this.

2006-12-03 10:19:52 · answer #2 · answered by Anonymous · 0 0

I tried to find some way to contact them without you paying for a long distance call when you might get hung up with an automated system. Failed to find that, but did find this website:
http://www.commandondemand.com/. If you poke around enough, you will find a place for live support, which is sorta like a chat room. It's worth a try.

Also got an email address: info@authentium.com

You might hit them up that way, and demand to know how to remove this stuff from your computer. Here is their complete address & phone number.

Authentium USA
7121 Fairway Drive, Ste. 102
Palm Beach Gardens FL 33418

Call: +1 561 575 3200
Fax: +1 561 575 3026

Hope all this helps.

2006-12-03 11:59:04 · answer #3 · answered by Anonymous · 0 0

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2016-11-23 15:00:52 · answer #4 · answered by Anonymous · 0 0

make sure you disable the icon in the bottom by the clock, than try to go to add remove programs in your control panal and delete it.

2006-12-03 10:08:00 · answer #5 · answered by sidekick 6 · 0 0

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