Macbook Pro Problem?

Question

my charge icon on the top left of my screen has an 'x' in the middle and no longer tell me if my computer is charged or not. also when i clicked on it a couple of times to try to figure out what was wrong with the icon my entire computer shutdown. when i tried to restart it didnt restart until about the 5th time i tried, and then it started up slow. Then i went to itunes to play some music and when i tried to adjust the equalizer the computer shutdown, again. its been charging all day and seems to only crash when its not plugged into the outlet, but it should be more than charged. HELP this is a brand new computer, is it broken already????my pc used to do this all the time, its why i got the mac. help!!! why is my charge icon and equalizer crashing my computer and why is there an 'x' in the middle of the charge icon?!!??!?!?!?!?

Answer 1

Hi there...If you have fully drained the battery, once you plug in the MacBook or MacBook Pro's power cord and start the computer up, you may see a red X over the battery icon in the menu bar. If you see this, please allow the battery up to five minutes to come out of its low power mode and begin accepting a charge again. If your battery still is not recognized by the computer (still has a red X over the icon) after five minutes, you may want to re-seat the battery http://docs.info.apple.com/article.html?artnum=303724 . If the battery still isn't recognized after re-seating, try resetting the PMU http://docs.info.apple.com/article.html?artnum=303319 . If the battery is not recognized after those steps please contact AppleCare for further assistance http://www.apple.com/support/contact/ .

Answer 2

If you experience difficulties with your Apple computer, try these troubleshooting steps. If the issue persists, pro-
ceed to the next step. As a precaution, you may want to back up your data before performing any of these steps.

1.Check connections.
Turn off the computer and ensure that all cables are securely connected to the computer. Turn the computer
back on to see if the issue is resolved.

2.Disconnect peripheral devices.
Turn off the computer. Disconnect all peripheral devices from the computer except the monitor, mouse, and
keyboard. Turn on the computer. If the issue is resolved, try to isolate it to a particular peripheral device by
reconnecting devices one at a time, turning on the computer after connecting each device.

3.Troubleshoot extensions and control panels.
Restart the computer while holding down the Space bar. When the Extensions Manager control panel appears,
release the Space bar and open the “Selected Set” menu. Choose “Mac OS [version number] All,” then click
Continue. The computer will start up using only Apple software, temporarily disabling any third-party software
that may have been installed. If the issue is resolved, use Extensions Manager to turn extensions and control
panels back on one at a time, restarting the computer each time, until you isolate the item causing the conflict.

4.Use TechTool Deluxe from Micromat.
The AppleCare Protection Plan CD includes TechToolDeluxe, a powerful diagnostic tool that can test your prod-
uct’s major hardware components and repair certain system conflicts. Refer to the other side of this card to learn
how to use TechTool Deluxe.

5.Start up from the Software Install or Software Restore CD that shipped with your
computer.
To start your computer using the system software on the CD, insert the CD and restart the computer while
pressing the C key. When “Welcome to Mac OS” appears, release the C key. If the system works, you can generally
assume that the issue relates to the system software installed on the hard drive. Consider performing a clean
installation as described in the next step.

6.Perform a clean installation of the Mac OS.
In many cases, a clean installation fixes recurring issues. To locate the instructions, choose Mac Help from the
Help menu. In the text box at the top, type “clean” and click the Search button. From the list that appears, choose
“Reinstalling system software.” Then scroll down to find “Performing a clean installation.”

7.Refer to the onscreen help and the AppleCare Service and Support website.
From the desktop menu bar, pull down the Help menu and select Mac Help. Apple’s Knowledge Base,
Discussions, and other technical resources are available 24 hours a day at www.apple.com/support/protection.

8.If these steps do not resolve the issue, please call Apple for more assistance.
When calling Apple, you will be asked to supply your AppleCare Protection Plan enrollment or agreement number
or your Apple product serial number. This information is listed on the AppleCare Protection Plan Certificate or
Proof of Coverage document.

Answer 3

one your product you downloaded, needs upgrading, and the system,s hard drive is over worked, this is what you need to do take your computer, to system restore, and select last known good configuration, and it will guide you through the entire process.