Does Anyone else have a problem being charged for text messages not wanted?

Question

I have been battleing for over 8 months with Sprint on having them to block text messages I never wanted the service but I have been charged at least $100 in text messaging charges alone. They will no longer credit me for the text messages I recieve from people and businesses I do not know of. What kind of attorney can I contact. I am truly stressed at this point.

I have been told and see on my billl that no matter if I open them or not I will be charged.

Answer 1

There are a few options:
1. Have text messaging turned off to your account. Unfortunately you cannot pick and choose which messages you will accept and which ones you will not.
2. If the source of the messages is the same number, go after the source of the messages.
3. (A pain, but sometimes necessary.) Have them change your phone number.

Sprint should be able to do either option 1 or 3 above. If they refuse to, be sure to document who you talked to and when you talked to them.

From there, try sending a detailed explanation of your problem to the following:
Gary D. Forsee
President and Chief Executive Officer
Sprint Nextel
2001 Edmund Halley Drive
Reston, VA 20191
703-433-4000

Explain to him the problems you have had, who you have spoken with, and the fact that your next step for resolution will be filing a complaint with the Federal Communications Commission.

This might get their attention. :) Good luck!

Answer 2

I was charged over $120.00 that way. I totally feel your pain.

What Sprint doesn't tell you is that if you use AIM or MSN Instant Messenger, each transmission of a message is considered a "text message".

My advice to you is to pay for the unlimited text message package (I think it's 8 bucks extra a month), and then you can send and receive messages to your hearts content.

I realize this is not the most ideal solution, and 8 bucks is a lot of money, but 8 bucks beats the heck out of $100.00, and I've started texting people more now because I'll never get charged for it again.

Some people sign up for jokes to be text'd to their phones, or other services like contests and stuff. I doubt you've done that, but someone might have done that with your phone as a prank, leaving you with the charges. See if Sprint can help you track down these text services.

Hiring an attorney may be an avenue you want to go down. But if you're stressing and stuck, an attorney isn't going to ease your worries. You'll still be receiving a bill, and attorneys are not cheap. Plus, the burden of proof still lies in your lap, since you are responsible for your account.

I hate to say it, but $8.00 is probably your best bet. Sorry to hear about your inconvenience.

Answer 3

that happens to me to just don't read them, and you won't be charged