phone problems??

Question

when some one tries to call my house phone, they get a busy signal..and no one is on the phone at the time. and i cant even get a call out to even call the cable company. is there a way to fix it myself?? when i try to call someone, i get a busy signal even before i dial the number. thrn there will be no sound what so ever...can u help? email me any questions thx

Answer 1

Hi there...

There are two possibilities. One, it could be a bad phone/answering machine or something at your house causing this. Answering machines and cordless phones are bad for causing this sometimes, so what I recommend is that you unplug everything that is hooked to a phone line in your house (phones, answering machines, cordless phones, computers, dish systems, everything). Wait a few minutes, then take a regular phone (not a cordless), and plug it back in and pick it up. If you hear a dial tone and can call out, it's something of yours that was hooked into the line causing the problem. You can plug another piece of equipment in and use the same test phone to check for dialtone. Once you plug something in and get the fast busy or busy signal again, you've found the culprit.

If after you've unplugged everything and you still get the busy signal? It's likely a problem between the phone company switch and your house. You will need to call customer service with your phone company from a cell phone or a pay phone or a neighbor to report the problem. They will have a technician check the line and find the problem for you.

Good luck! Hope this helps!