How do tackle,if manufactures are not giving services to the customers, after sales?

Question

I am working as a Sales manager in MNC,My nature of job to cater the outskrit areas market and based area amrket too,so i was planned to purchase higher rated (CC) Two wheeler Vehicle from reputed branded company,but i had bitter experienced with vehicle,the same had been informed to the company authorised Service centre-but couldn't rectified the problem,the same have been reported to the company E-mail ID,After several reminder i had reply from the company - one word sorry and your issues have taken to the concern dept,they would have call and rectified the problem,meantime warranty period experied,Now company denied for the service,asked to repair on my own cost, i was really surprised such reputed company in india and world market, replying un tolerable,what shall i do,how we can tackle this situvation,we cann't fight against such a big company,because i am ordinary man-other factors such as time,money will not permits,so expecting valuble answer

Answer 1

go to consumercourt

Answer 2

Write to the Times Of India, Hindu, and Deccan Herald about your issue openly mentioning the manufacturer and dealer. If you are worried that they will no longer service your vehicle, dont worry, they are more worried about losing business. Also mention your engine number, date of purchase, km done and the exact problem.

I've noticed that people issues have been redressed when they mention it in a public forum. You should also go to www.mouthshut.com and write a review on your experience with the bike/scooter and dealer.

If these do not work, then file a complaint with the consumer courts. You can find more info on how to do it and the jurisdiction here
http://www.consumercourt.netfirms.com/consumercourtquestions.htm

Answer 3

What you need to do first off is call the company not the dealer and tell them that you will never buy from this company again if they won't stand behind there product and you will tell others to do the same. Most company's take this threat seriously and will bend over backwards to help you. Ask for a manager when you call they have more authority to make things happen. Also report them to better business bureau (BBB) this will make the fur fly

Answer 4

i own a repair shop,and usually its not the manufacturer that gives the problem ,its the individual dealers that refuse to give good service,, i have experienced this a lot here lately,i think they need to remember who pays there bills,,we the consumers do,,but id go directly to a factory Representative if i was having problems,,i did this with Nissan and got real good results from it,i made a dealer ship made at me,but they,ll get over it,,its their job to service the vehicle once they sell it,,and the rep,,reminded them of this,,that's the best way to get good results,,,go to the head person,and i guarantee you they,ll make sure it gets done,,good luck with it,i hope this help,s.