Can you tell me ten ways to undermine customer trust?

Question

Urgent

Answer 1

1) Not having an easily available physical address
2) Not doing what you will when you say you will
3) Blaming other parts of the business for customer service mess ups
4) Having absolutely no empathy when it comes to dealing with complaints
5) Allowing people without proper knowledge and experience into customer facing roles
6) Charging them a lot more than competitors
7) Not taking responsibility as a company when you've not met agreed service levels
8) Not being totally upfront about how much something is going to cost - eg. add ons and long term maintenance
9) Being slow to answer queries of complaints
10) Being reported in the financial press for misdeeds!

Answer 2

Undermine trust,
1. Promise don't deliver. Say whatever gets them out of your hair, and then forget about it, they'll probably never be back anyway.
2.Shock them, dress however you like, like having pink hair and a scowl on your face, go ahead. Get whatever peircings you want, who cares if it looks like you fell face first into a tackle box, its freedom of expression, who cares if the customer holds their children close and leaves in a hurry when you walk by.
3. Ignore them, if your at the top of a ladder stocking shelves and they try to get your attention, pretend you can't hear them, oh yeah and feel free to keep your cell phone on you just in case you get any personall calls, that way you can at least look like your talking to somebody else.
4. (this is hard) Insult them, roll your eyes when that stupid customer asks where the bathrooms are, and make sure to give dirty looks to parents who have to discipline their kids in your section.
5. Lie to them, sure the rocky road's on aisle 9, right next to the tampons. (Hopefully they'll get lost and ask someone else.)
6. Make that sale, Who cares if they just came in to buy a new pair of shoes, they know they need the shoe prep, and polish, and new shoe laces, and the matching purse and hat.
7. Socialize, stop in the middle of helping your customer to say hi to an old friend and maybe chat for awhile, or pay more attention to the cute girl who's walking around you trying to pretend you don't exist then to the Great Grandma trying to reach the hemoroid cream and cringing when she has to sit back down in her electric chair. (also see number 3)
8. Use the solutions that work best for you, point and give thorough directions to help them find their way, after all taking them to where they can find what they want would take longer, right?
9. Be paticular, sure the kids birthday's today, but he's 13 and that means he's OFF the kids menu.
10. (one more pant*pant*) Mumble under your breath, they'll never hear you, honest.
This was challenging and fun to aswer, hope you like.
Good Luck and God Bless

Answer 3

Mis-represent facts
Making false promises
Intentionally misleading customers
Over-billing or over-charging
Being non-responsive to consumer queries
Being abrasive, accusatory when handling customer service needs
Providing a sub-standard product
Sharing, selling, or any other means of divulging customer info.
Tendency to have "hidden" fees and charges in billings
Charging for support or updates

Answer 4

promise something, and don't deliver or do as you say
don't answer communications
have frequent changes of telephone number of office address
have too frequent sales (looks like the company is going to the wall)
employ unprofessional staff or staff who don't look tidy
can't think of any more but they're all things that make me change my shopping habits to avoid these guys