i'm a telesales person in need of help .we sell mobilephone contract over the phone in my call center . our company is a genuine registered company. the problem is that the customer are hesitant while giving the card numbers away over the phone .what do i do .we need to do a credit check and charge an admin fee of 99 pence from the card and thats it . how do i do that. also we need to set up a direct debit for the monthly payments
2006-11-30 10:28:55 · 11 answers · asked by desparate 1 in Local Businesses ➔ United Kingdom ➔ Other - United Kingdom
Thats totally up to the client your selling this stuff to. If your company is registered then get these clients to talk to someone higher than you who can give a registration number to the company (if they have one), or give them landline information such as a phonenumber they can ring (not a mobile/cell - it must be a landline) and give them an address (a street address with the name of the company) as well that way the customer can follow it up and check it out.
You might be only doing your job but i totally understand how the customer feels. Asking for a credit card over the phone can and will be invasive and if they want to give their credit card numbers but dont want to give it on the phone then they should be given other alternatives to pay it. Getting credit card numbers over the phone can be potentially dangerous to a customer and you must respect their decision regardless. If someone asked me for mine on the phone? NO WAY would i give it out. Thats like me handing them my wallet for the taking.
2006-11-30 10:36:08 · answer #1 · answered by gr33n_3y3d_grrl 5 · 0⤊ 0⤋
Don't force them. If they are reluctant to give the information, even if your boss is breathing down your neck. NEVER, NEVER force anyone to "give up" that data. A direct debit, what no way would I ever agree to that. Have companies lost their collective minds?
I no longer give my personal info. I would rather not have the product that give my data to a stranger.
Are you familiar with Identity Theft? I know you have a job to do. I need a new mobile phone, but, don't want to talk to someone over the phone to order it. Nor, do I trust those kids at the phone stores . . . so I guess I will keep may very, very old heavy cellphone, until I find something on QVC or HSN that I like!
2006-11-30 14:49:25 · answer #2 · answered by newyorkgal71 7 · 0⤊ 0⤋
Shouldn't you be asking your managers this question?
If you call a customer they should be hesitant. Offer to send them a form for them to return or give them the number to call you back so they can know for sure what company you're with.
2006-11-30 10:31:17 · answer #3 · answered by tabby90 5 · 2⤊ 0⤋
No one in their right mind would ever give out that information to any incoming call. Only when they call out to a reputable number that they know is legitimate will people give out that information. There are a lot of others that won't even do that.
2006-11-30 10:35:27 · answer #4 · answered by normy in garden city 6 · 0⤊ 0⤋
I would not give my numbers over the phone and there Is nothing anyone could do to change that
2006-11-30 10:36:02 · answer #5 · answered by Anonymous · 0⤊ 0⤋
It is 2006...no one should give that info over the phone. Even if you are legit company, people just shouldnt give that info over the phone...its too risky.
2006-11-30 10:32:11 · answer #6 · answered by stephasoris 4 · 2⤊ 0⤋
you dont no one trust the phone as a way to give out that kind of info.
2006-11-30 10:32:14 · answer #7 · answered by Anonymous · 1⤊ 0⤋
if u hav an email add. 4 the company giv them that.
2006-11-30 10:42:15 · answer #8 · answered by cutiekiah 2 · 0⤊ 0⤋
not me - I only give my info out if I am the one to call you
you get zip - nada - zilch
you would get a hang up from me - sorry dude
2006-11-30 10:33:41 · answer #9 · answered by tomkat1528 5 · 0⤊ 0⤋
i dont blame them for not giving out that information
2006-11-30 10:32:36 · answer #10 · answered by Anonymous · 1⤊ 0⤋