I have experienced a holiday from hell with expedia travel. The first hotel room was described as superior with bath...have never seen anything as filthy,stains on towels,holes in carpet,broken furniture...disaster!!Then they sent us to another hotel...all went wrong as well and it didn't have any of our requirements. Then I got charged for both hotels. That was in April...i have been calling expedia since and they always say that refund is in process and they will get back to me & they NEVER do. Their service is appalling and I want to do something about it - PLEASE HELP!
2006-11-29 21:13:16 · 8 answers · asked by Anonymous in Business & Finance ➔ Other - Business & Finance
Go to ABTA they are the regulatory body of the Travel Industry, they will conduct and investigation as long as you have had no satisfaction from the website. Send a copy of the email/letter to Expedia and advise them that you are taking the matter further. They should sharp spring into action as they can face bad press, fines and continued monitoring of their customer satisfaction. I hope this helps you and I am sorry to hear about your holidays. xx
2006-11-29 21:15:38 · answer #1 · answered by SARA H 4 · 1⤊ 0⤋
One thing to know is, there is very little in the way of advetising regulation on the internet.
Advertising on billboards, TV etc means you have to abide by certain standards and can't mis-sell things, as you seem to have fallen victim to.
If however, you were given a leaflet or brochure stating such, they woudl be liable to provide said service and failure to do so could see you getting all your money back. Go to the Citizens Advice Bureau.
As for reimbursement of their mistake, demand that refund. I find faxing is the best way as it's fast but written. Note down every time you fax them and mention it in every next fax. After a week, if you have nothing back from them (ALWAYS IN WRITING) fax them A LOT (I faxed my troublesome company every hour) and demand a response. Then threaten legal action, you'll be surprised how quickly they respond after that.
2006-11-29 21:32:24 · answer #2 · answered by KENNY G 2 · 0⤊ 0⤋
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2016-04-13 12:09:55 · answer #3 · answered by Anonymous · 0⤊ 0⤋
Expedia Complaints Department
2017-01-03 13:54:32 · answer #4 · answered by ? 4 · 0⤊ 0⤋
1
2017-02-20 00:57:13 · answer #5 · answered by ? 4 · 0⤊ 0⤋
Try the finacial ombudsman. There is no travel ombudsman that I know off but they should be able to help you. I used them to complain about my car insurance provider and was very satified with the outcome.
2006-11-29 21:21:12 · answer #6 · answered by laul9879 1 · 0⤊ 0⤋
there's not much you can do,it's a shame that ads like the one u described are allowed to be posted to decieve ppl, i have never or never will in the near futre order or buy anything of the net, it's one big scam.
2006-11-29 21:16:39 · answer #7 · answered by Anonymous · 0⤊ 0⤋
ABTA - www.abta.com
2006-11-29 21:21:25 · answer #8 · answered by Cynical_Si 4 · 0⤊ 0⤋