Can any1 come up with kinder answers 4 what u would say in Customer Service?

Question

1. "That's not up to me to decide."
2. "Didn't you call earlier?"
3. "Call back after lunch."
4. "It was sent yesterday!"
5. "What do you expect me to do? I didn't lose your file."
6. "There's a lot of people ahead of you."
7. "We don't deliver that far away."
8. "I don't know. Better ask someone else."

I need this quick

Answer 1

1.im sorry i cant make that decision
2.
3.could you please call back after lunch
4.we sent it out yesterday
5.im sorry that we lost your file
6.
7.im sorry we dont deliver int hat area but i can tell you a few places that might
8.im not sure let me find someone eho can help you

Answer 2

1. I don't have the authority to make that decision
2. Oh you were on the phone earlier! how lovely to hear from you again!
3. I'm terribly sorry but could you call back after lunch and we will be able to help you more thoroughly
4. I believe we sent it yesterday but I shall check for you
5. There isn't anything I can do at the moment, I shall have a look for your file but I assure you I didn't loose it
6. Im afraid there is a very long waiting list for .... but I will see what I can do to hurry the process (even if you have no intention of doing so, it always helps)
7. Im sorry we don't deliver that far away but we would be willing to deliver if you were to pay a little travel fee or you could collect quite easily
8. I couldn't say for sure so for the best answer i think you should ask somebody more likely to know

Answer 3

Rule # One - THE CUSTOMER IS ALWAYS RIGHT (even though this is not always the case). Courtesy and respect can go a long way in making people feel validated. Lot's of Pleases, Thank You's and Sorry's will sooth frustrated customers or irate tempers too. Here's a few suggestions:
Question #1. "I'm sorry, but I'm not authorized to make that decision."
#2. "I'm sorry I wasn't able to help you when we spoke before, let's see how I can help now."
#3. "If you can call back here after 1:00 oclock, I will try to have that information for you."
#4. "Our records indicate that the item was sent out yesterday. It should be arriving in ___ days. I'm sorry no one advised you about this at the time of your order."
#5. "I am very sorry for this innconvenience, please know we are doing everything we can to re-locate the missing file."
#6. "Yes, I understand how frustrating this is, but if you could just bare with us for a little longer, I will get to you as soon as these customers ahead of you have been served. Thank you for understanding."
#7. "I'm sorry, but our delivery area is only within this (city, region, etc.). Is is possible for you to make arrangements to pick up the item during store hours?"
#8. "I'm sorry, I don't know the answer to that question, but I will try to find out for you, or refer you to someone who does."

Answer 4

I work in customer service to so I sooooo know what you mean what I would say is: ( this is my numbers for yours )

1. I'm sorry mam/ Sr I can not help you with this but I can try to find someone who can.

2. Have I spoken to you before?

3. can you call back after lunch ?

4 yes/no mam/Sr you ( what ever the item is ) was send out to you yesterday.

5 I'm sorry mam/Sr I wasn't the one who lost your file. Is there anything else I can do for you?

6. can you please take a seat it will be a few minutes.
( if you ask me you don't really need to tell them that there's people ahead of them because 1 it doesn't really matter and 2 9 times out of 10 there going to know that, so just say that it will be a few min, )

7. I'm sorry mam/Sr but that is out of our delivered range

8 I'm not sure but I can ask someone else for you.

I hope this is what you are wanting and I also hope it helps you good luck.

Answer 5

1) "I'm afraid I don't have the authority to answer that."
2) "You called earlier, correct?"
3) "He's out to lunch right now...he should be back at [time], I'll put you right through."
4) (The same thing, just not as snobby and provide details./ ie who was the shipping company, etc.)
5) "I'm sorry but I don't know what happened to your file.."
6) "I've got to handle these people first...they were ahead of you."
7) *not an answer, but a statement* Unless the person lives on timbuktu, pretty much people ship anywhere nowadays.
8) "I'm afraid I don't know the answer to that...let me put you through to someone that might."

Answer 6

1. I'm so sorry that I don't have the authority to take care of that for you myself. I'll need to bring in a supervisor to help us. One moment.
2. Yes, I believe we spoke earlier. How can I help you?
3. This will take some time to look into. May I have your number and I'll call you back when I have some answers?
4. Yes, we've taken care of that for you. It was shipped yesterday.
5. I'm very sorry that happened. Let me see how I can take care of it for you.
6. Unfortunately this is our heavy volume (time of day/day of week/whatever). In order to keep you from experiencing a lengthy wait, would you like to call back (or come back) after (insert time) or would you prefer I took your number and called you back?
7. I'm so sorry that's outside our approved delivery zone.
8. Let me find out for you.

Answer 7

1. Would you like to speak to my supervisor? That's out of my authority.
2. I have spoken to someone with a similar problem already today. Let me pull up that information.
3. ??
4. I show a tracking number of xxxxxx with carrier YYY and the projected delivery date is 3-5 days from now.
5. It's unfortunate that we have misplaced your file. The priority now is to recover the information.
6. You are number XXX in line. Your estimated wait time is YYY.
Lower volume times are: 1-6am M-F CST.
7. That is not within our delivery range. The closest I could get it to you is Los Angeles. Could you pick it up there? Do you know someone there we could deliver it to? Could we mail it to you?
8. I'm sorry, I don't have that information, could i transfer you to my supervisor?