Trojan found!?

Question

My anti virus has discovered a trojan called Generic LowZones.f I can't delete it, clean or quarantine it. Can anyone offer me advice?

Answer 1

Its a trojan, so you need an anti spyware. Your anti virus can't remove a trojan.
Before attempting to remove malware you must switch off System Restore as back up files will be hiding in there, and it will just restore itself. Go to Start - programs - accessories - system tools - system restore.
Run your anti virus and anti spyware in Safe Mode. To get into Safe Mode repeatedly press the F8 key after the bios screen loads but before Windows loads. You'll know if you made it because the screen will be at 800 x 600 and your pc will be slow.

Then beef up your security. Its easier to prevent malware getting on to your sytem in the first place rather than trying to remove it. All the following programs are free for personal use;

You need to install one firewall.
The Windows firewall doesn't stop malware on your pc from dialling out.
http://www.zonelabs.com Zone Alarm firewall
http://www.comodogroup.com/ - Comodo security suite.

You need to install one anti virus;
http://free.grisoft.com/freeweb.php/doc/2/ -AVG anti virus or
http://www.avast.com - Avast Antivirus

You need all three anti spyware programs;
http://www.ewido.net - AVG(Ewido) anti trojan.
http://www.lavasoft.com - Ad-Aware SE Personal anti adware
http://www.safer-networking.org - Spybot Search and Destroy anti spyware

And these are useful utilities;
Shields Up security site;
https://www.grc.com - check your firewall works

http://www.mozilla.com/ Firefox web browser and Thunderbird e-mail program.

http://spywarewarrior.com/rogue_anti-spyware.htm - The Spyware Warrior site identifies fake anti spyware programs.
http://www.ccleaner.com Cr*pcleaner Registry cleaner and privacy tool
Winpatrol is a handy utility that tracks cookies on your pc and stops unwanted changes to your startup folder.
http://www.winpatrol.com
Spywareblaster works with Internet Explorer and Firefox. It won't uninstall spyware that is already on your pc, but it will prevent hijacks and other malicious changes to your browser.
http://www.javacoolsoftware.com
http://www.siteadvisor.com -MacAffee Site Advisor warns about malware on sites you are about to visit.
http://www.sys-shield.com - AbsoluteShield File Shredder

Remember to update and run all of you anti malware programs at least once a week.

Answer 2

Hello,

Unfortunately I have had quite abit of experience with Trojen Horse infections most of these have been of the internet downloader type which are the most common.

OK! some pointers for you, No.1 if the infection is a real trojen and it might well be, then you need to find out if possible what it is and how it behaves & what it does and any removal instructions. See the website of your AV program or run a search via Yahoo or Google for the trojen in question.

But this depends upon having a usable system of course!!

No.2 Some Trojens can be VERY slipper characters, why? because they can & do cloak & hide themselves from view but still exsist.

No.3 Most Trojens dont behave like Viruses or worm infections so I wouldnt entirely trust what the anti virus software tells you. Remember anti virus programs are primarily designed to detect viruses & worms NOT trojens. But the AV software might still be correct, you shouldnt take the item found at face value that's all, you should back up the diagnosis with your own research on the item found. To confirm the AV software is correct!

No.4 The reason I suspect you cannot delete,quarantine or shift it. Is because the trojen has got hold of a peice of your machines system memory or working memory. i.e. its loaded itself. Until you kill the process or thread in memory you wont be able to remove it, this is true.

No.5 I suspect that this Trojen has installed itself directly into your windows system folders somewhere, usually inside the system32 folder.

**The good news is that Trojens on the whole DONT replicate or copy themselves so DONT spread inside your system, unlike viruses or worms.

**You can download a freeware program called "process explorer" this tool would allow you to find/see the trojen in memory and to safely kill its threads & its grasp on memory. Then you might well be able to delete it, unless the trojen has self protection tricks up it's selve? which is possible. Some Trojens are very clever with this kind of thing.

**Some extremely good freeware programs & tools to detect and remove trojens are as follows:-

a)SpyBot Search & Destroy, extremely good program
b) A2Squared
c) AdAware SE
d) Ewido from Grisoft.

**these are all very good quality programs that can help in the detection and removal of trojens & spyware & adware, malware.

IR

Answer 3

In fact, it is easy to get infected if you often surf the Internet. Cyber Criminals can take any chance to attack the weak computer. It will spread Trojans, Worms, Redirect virus and malware on your computer. Often scan your computer and update your system. Or you can download a reputable removal tool to help you detect and delete the threat automatically.

http://uninstalltutorial.com/how-to-remove-trojan-spy-win32-zbot-txhn/
http://www.pcsgo.com/how-to-remove-trojan-win32autokms/

Answer 4

Try downloading the Microsoft Malicious Software Remover and the Windows Defender Beta 2 and if they dont work on getting rid of it try searching it in google and there might be a tool that removes it or other wise go to your computer store and ask if they could remove it for you.

Answer 5

Install an anti spyware and scan the PC. I can give a few links that offer free spyware removers...! . Ad-aware, Ewido are free spyware removers. You can download free softwares at http://fixit.in/spywareremover.html
If antivirus and spyware remover software does not work, you can try to restore the computer to an older working configuration. Detailed instructions are posted at http://fixit.in/systemrestore.html

Answer 6

Try entering the name of the Trojan in the computer's search function and delete it from the search window.

Answer 7

Your answer is here:

http://www.helpero.com/Questions-and-answers/Computers/Software/Are-there-any-good-FREE-spyware-programs_291.html

http://www.helpero.com/Questions-and-answers/Computers/Software/Can-you-recommend-me-a-free-antivirus_2568.html

For more informations about computer related problems, Internet and others you should go to this link: http://www.helpero.com .

Helpero has a very large database with information and answers to daily problems about computers. If you don't find your answer in the database you could ask the specialists for FREE.

Answer 8

Here you have some good and free antivirus programs: http://askcomputerexpert.ws43.com/download/security.htm
Get one!

Answer 9

http://www.softwaretipsandtricks.com/virus/105122-LowZonesFI.html

Go there for the solution.

Answer 10

tell the greeks..... that damn horse!!!!