I signed up for a nine month promotion for $72.99/month with Adelphia. I was charged an extra $35.00 on my next bill when Comcast took over. I've talked to nine representatives. Three of which said my bill would be corrected. Last night I talked to someone who said it wouldn't be. I cancelled my service. Today I talked to a rep who said that I should have been informed that my promotion wouldn't have transferred over. I was never told or I would have never signed up period. I'm going to the local store today to complain not that it will do any good. I've also filed a complaint with the Better Business Bureau. What can I do so I don't have to pay what these crooks charged me with?
2006-11-28 22:29:38 · 6 answers · asked by Willow 2 in Politics & Government ➔ Law & Ethics
Contact the FCC. This is a good link to how to deal with complaints about cable companies:
http://www.fcc.gov/mb/facts/complain.html
Best of luck to you.
2006-11-28 22:35:02 · answer #1 · answered by Anonymous · 0⤊ 0⤋
If you used a credit card, next time you talk to someone who is refusing you a refund, get their company ID then speak to the credit card company and explain the situation to them. Make it crystal clear you were never informed of the $35 charge when Comcast took over and were not offered the option to decline service.
I was in California for nine months, after a month there I contacted Comcast and told them to turn off my service. I had to give them a bunch of info and in that process I gave them the address I was visiting in California. When I got back to Florida, went to the local office had my service turned back on. Somehow my bill started going to California even though I never told them I lived in California. After about a month and a half I contacted Comcast to ask where my bill was. I was hit with so many fees it wasn't funny. I then had to fight them for the next six months over those same fees. I paid my bill for what I owed, but I refused to pay the late charges the service charges the interest charges etc. Six months of fighting for something they did without my knowledge or approval. Go figure?
2006-11-29 08:25:33 · answer #2 · answered by Anonymous · 0⤊ 0⤋
Verizon is rolling out a hi-speed internet/cableTV/phone package in my area. I don't know if you have verizon where you live, but it is gaining popularity in the New England area.
Competition, and free market solutions are always best. Remember comcast has a very cozy relationship with gov't. If you think you'll get help from the FCC or any other gov't beaurocrat, think again.
2006-11-29 06:39:55 · answer #3 · answered by Anonymous · 0⤊ 0⤋
I had the same problem with them. My Brother is a Lawyer and he drafted up a letter and sent it to them registered mail. I received a credit soon after. There's a reason their called Comcrap!!! Their customer service and management sucks.
If you live in a market that has little or no competition, they pretty much do as they please. Your city should also have a cable governing body, send them a complaint also. Good Luck!!
2006-11-29 06:39:15 · answer #4 · answered by Anonymous · 1⤊ 0⤋
The BBB is a joke and not worth your time to talk too. The FCC and, since it is a city contract, you local city administration.
2006-11-29 06:41:20 · answer #5 · answered by Anonymous · 0⤊ 0⤋
In situations like this, I have found that a small claims action will get their attention more quickly than an angry voice.
2006-11-29 08:28:11 · answer #6 · answered by Carl 7 · 0⤊ 0⤋