I work in a call center and take about twice as many calls per day as the next highest person. I don't hear anything negative from my boss, but I don't hear anything positive either. MY supervisor blows my weaknesses out of proportion without rewarding me for my strengths. Neither my boss nor my supervisor tries to include me in recent news or events (eg. bonus incentives, additional work loads, training new employees, handling calls from 'elite' agents) and just recently I observed a loud/flamboyant co-worker get promoted to the newly created position of 'senior cust. serv rep'. My co-worker thinks I'm jealous but the gist of my problem is directed toward my authority figures who deliberately seems to ignore me and leave me at my desk all day taking more calls than anyone else. Am I just being taken for granted or am I doing something wrong?
2006-11-28 12:28:53 · 5 answers · asked by jesse 2 in Business & Finance ➔ Careers & Employment
Do you have a system in place to not only measure the number of calls you take but also the quality (customer satisfaction) of those calls? If so, get the documentation, take it to your boss and request a meeting. I would not be confrontational. I would approach it in a direction of this is what I am currently doing for the company, what else can I do so that I can improve my work, am I eligible for perks (recognition) and if not, can I do anything else to help my chances of getting them and/or a possible promotion in the future. If you put it in the right way, you'll let the boss think it's his/her idea to reward you, and it won't sound so much like sour grapes as it will be a good worker looking to become a better one. ;-) Good luck!
P.S. I would leave everyone else and their "productivity" out of it. Focus on YOU!
2006-11-28 12:36:42 · answer #1 · answered by glitterkittyy 7 · 0⤊ 0⤋
The person who gets promoted is the person who is going to get promoted. You can ask your boss abt it, and that's probably a good idea, however, it is most likely out of your hands.
Trust me, you will feel a lot better if you simply continue to do your best but don't let this issue bother you. Let it go. So they are a senior rep. Take pride in the wonderful job you do. The customers surely notice. And chances are, your superiors do as well.
Most of the time, you aren't going to get much praise from them, but it doesn't mean they don't notice the good job you're doing. What they really want is to not have to deal with problems. If you go there, do your job and don't "rock the boat," you are probably ok w/ them. Just keep your job.
2006-11-28 12:54:43 · answer #2 · answered by kristen 5 · 0⤊ 0⤋
You may be a good worker.
Stop comparing your self to others! You need to do the best you can do and not try to set yourself or others to comparative standards.
You won't want to hear this but it needs to be said
Stop whining and do your job! If you are being fulfilled in the way you need a job to fulfill you, then find another job!
Don't make coworkers miserable by making them listen to your complaining...They have their own issues and are Not your sounding board.
2006-11-28 12:36:16 · answer #3 · answered by david_harrington_99 1 · 0⤊ 0⤋
You've just written a great question for your boss. Now you have to ask him or her. Seriously--it's the only way to know.
2006-11-28 12:37:51 · answer #4 · answered by Anonymous · 1⤊ 0⤋
Have you discussed your concerns with your supervisor?
How can they address an issue of which they are unaware.
2006-11-28 12:39:07 · answer #5 · answered by Albert 6 · 0⤊ 0⤋