he has tried resetting it, but the computer only works when it is wired. He wanted to know if he needs to possibly replace the router. The router works fine with the other computer.
2006-11-27 04:54:14 · 4 answers · asked by Backtash123 1 in Computers & Internet ➔ Computer Networking
he has tried resetting the ip address.
2006-11-27 04:56:41 · update #1
Is he using a static IP address or a dynamic one? Is DHCP turned on and does it have available IP's? What about the other computer? Check these things... If DHCP is not enabled on the router, check the IP on both computers and make sure that they are not both trying to use the same IP. If DHCP is enabled, connect both to the network, go out to a command prompt and type ipconfig/all. The information returned should help you troubleshoot the problem.
2006-11-27 04:57:00 · answer #1 · answered by Snoopy 5 · 0⤊ 0⤋
Sounds like he has two network connections; one wired, one wireless. I suspect the wired connection is getting it's IP address automatically (through dhcp), while the wireless has a static IP. When he plugs into the wired NIC, everything works. When he connects wirelessly, he's on the wrong subnet/no DNS, etc. and the wireless link fails.
Try resetting the wireless nic to automatic TCP/IP.
2006-11-27 19:44:48 · answer #2 · answered by antirion 5 · 0⤊ 0⤋
So, it sounds like you have a customer with a wireless router. It sounds like when he connects with a wire, it works, when he connects wirelessly, it doesn't work.
He's apparently tried some troubleshooting, right now he's trying to troubleshoot for IP address problems. Has he tried troubleshooting for a wireless problem already?
2006-11-27 13:39:22 · answer #3 · answered by btoblake 3 · 0⤊ 0⤋
ASSIGHN THE OBTAIN IP ADRESS AUTOMATICALL IN TCP/IP PROPERTY.``
2006-11-27 13:29:44 · answer #4 · answered by shak 2 · 0⤊ 0⤋