I have tiscali broadband and i am having problems switching companies. I phone to the MAC thingy all the time and all they ever do is keep me on the line for ages and it cost a fortune to call them.I want to switch broadband company because i play online games and i always have a terrible ping time and it pisses me off.I want to switch to another broadband provider HELP HELP !
2006-11-26 08:17:22 · 4 answers · asked by kris14law 2 in Computers & Internet ➔ Internet
hi there;
Usually with some isp's they have something called a fair usage policy in their terms and conditions; which if you use more than a certain amount of bandwidth they reduce your speed for a temporary period until you have reduced your use of the internet during peak hours including video, online games, sound during those peak times; hense the speeds you have been receiving. It maybe you can't receive a MAC code because you could be under contract with that company in which you wouldn't be able to get a MAC code until that contract has finished and if you are under the fair usage policy you can't cancel. Although I do advise using a bandwidth speed checker and keeping a detailed log with reference numbers for their technical services and customer service in case there is an underlying problem. If the problem persists the log would help in your case.
2006-11-26 08:39:05 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Try canceling online:
http://www.tiscali.co.uk/broadband/
2006-11-26 16:22:32 · answer #2 · answered by Buckdog06 2 · 0⤊ 0⤋
Cancel Direct debits/payments they will soon contact you. lol Then make a complaint with regards to your losses.
2006-11-26 16:30:26 · answer #3 · answered by itgirl23 3 · 0⤊ 0⤋
cancel it through your bank then. If they don't want to answer your phone calls, don't just give up. They do this on purpose to make it harder for you to get rid of them. AOL use to use this dirty technique.
2006-11-26 16:23:14 · answer #4 · answered by comn8u 4 · 0⤊ 0⤋