Basically they lost my 1st sofa, brought the wrong one the second time and are now saying that there are production problems and I paid for the sofa 9 months ago. Am wanting to complain or contact a body who will be able to help me get money back or some sort of compensation.
2006-11-26 05:36:16 · 16 answers · asked by Frau 2 in Politics & Government ➔ Law & Ethics
Contact Local Store first, if no joy, letter of complaint to head office followed up by a phone call.
2006-11-26 05:38:35 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Hi Frau
I am sure that they have broken any contract they have with you, so I would send a letter of complaint to the manager of the local store with CC's to: The Managing Director of the company, your local Trading Standards Office, BBC Watchdog, your local paper and the appropriate ombudsman (you can find a list of them in your phone book) make sure that you list all the CC's at the bottom of your letter. Demand a full refund and tell them you are taking legal advice in view of attaining monitary compensation for your discomfort and expenditure (phone calls, postage,travel etc). You may find this lights a fuse under their butt. It may help if you visit your local citizen's Advice as they know all about consumer law and will write letters on your behalf. It only costs a donation.
I once had a problem with a fishing equipment company that sold me faulty stuff, took it back and never sent a replacement. Several phone calls made no difference. I sent a letter (recorded delivery) to the boss, with my complaint and the list of CC's. Within 3 days he was on the phone and within a week he had sent me a replacement, but upgraded to something that was worth another £100. It can really work to complain, so do it. It's just sad that you have to.
2006-11-26 07:42:15 · answer #2 · answered by wizard prang 3 · 0⤊ 0⤋
John Lewis are usually very good. Contact customer services at their had office and email them the Details of your situation. It is probably a problem at Branch level and someone needs a Kick Up the Bum! They will try to rectify the situation as quickly as possible to your satisfaction and you will probably get offered compensation, as a matter of Cause.
We buy most things for the house from them and we have never had any problems. In fact, delivery is usually sooner than they originally indicated!
Trading Standards, should be used as a last resort, following negotiation with the companies own internal complaint system.
2006-11-26 06:01:08 · answer #3 · answered by WavyD 4 · 0⤊ 0⤋
John Lewis should refund all your money, with no quibble. You do not state if you have asked them to do this.
If you ordered it off the internet, you should ring the customer services number and ask to speak to a manager. Explain politely what has happened and what you want doing about it. If they cannot give you a satisfactory outcome, tell them that you will be seeking legal advice on the matter.
A solicitors letter won't cost that much, and should put the wind up them.
2006-11-26 05:49:44 · answer #4 · answered by Anonymous · 0⤊ 0⤋
I had problems with Sky a few years ago.They complaints people would not let me speak with the chairman or a director.I got in touch with Company House and paid £21 for a list of directors and their home addresses.They all next day got a letter of complaint.The fault got fixed in days and regular calls from the complaints department asking that all was fine for nine months.
2006-11-26 06:56:46 · answer #5 · answered by John G 2 · 0⤊ 0⤋
Get to see the store manager. Tell him that if you have no satisfaction within 7 days, you will sit outside the main entrance with a placard highlighting their poor service, and that you will also notify the local press and TV of your intentions. As long as you don't position yourself on their property, they cannot stop you protesting. It worked for me some time ago. I even made it on to the telly. Good luck
2006-11-26 06:16:44 · answer #6 · answered by Gin & Tonic 4 · 0⤊ 0⤋
If ypu special ordered a sofa, it is reasonable to make a deposit and then pay in full upon delivery or better yet take advantage of a no interrest financing deal.
check with your local BBB
2006-11-26 05:43:19 · answer #7 · answered by Anonymous · 0⤊ 0⤋
Many national newspapers have their own consumer problems columns. Get in touch with one of these.......they will take up your case and ...as if by magic......your sofa will suddenly appear. Companies like this hate adverse publicity.
2006-11-26 05:39:29 · answer #8 · answered by lou b 6 · 0⤊ 0⤋
Write directly to the chairman. Tell him if you don't receive settlement within 14 days you will start legal proceedings.
2006-11-26 05:48:46 · answer #9 · answered by Rob M 3 · 0⤊ 0⤋
Contact your local BBB and they will intercede for you just look it up state your complaint and tell them how you want it resolved they can help. Other than that you are pretty much screwed. Good Luck
2006-11-26 05:40:44 · answer #10 · answered by Anonymous · 0⤊ 0⤋