how can i fight back if one of my online order has been shipped out, received, but now charged back?

Question

i am an owner of an e commerce website, we received an order back in August and shipped the product out. the product was well received and signed. but there is now a chargeback from the credit card company claiming it was a fraud.

who is responsible for the loss? i would like to file a justification to the chargeback but how can i take the approach?

thank you!

Answer 1

Since the "product" was shipped in August, and received by the customer at about that time, why did it take 3 months for the customer to charge "fraud"?

It seems to me that since the customer has not returned the item, that they are merely trying to acquire a "product" without paying for it. You should inform the credit card company of the facts, and indicate that you believe that they are aiding and abetting a fraud.

Next find an attorney that would be willing to initiate a civil action against the customer and the credit card company. You can get a referral from the local bar association.