Is it a good idea for companies to move their IT department to India and Malaysia?

Answer 1

Good idea? Not in my book and usually customers and most of their own staff have great difficulties understanding them. But they claim it's so much more cost effective. Guess maybe it is since cuts down on a lot of calls to service center. LOL

So far the India culture has seemed to have difficulties handling this as well, most of the people who work for them are working all night and are trying to imitate the American culture and meeting with problems in their own country. Or so the reports reflect anyways.

Answer 2

Lots of companies are doing it, and lot are finding that their customer service ratings have dropped so low they went through the floor and hit India and Malaysia so they've brought or plan to bring them back to the US. As far as economic impact, all economists agree that the amount of jobs lost to overseas, there is an equal amount created here in the US. I hate when people claim their jobs are being exported. If the jobs weren't exported, the cost of producton would be so high that no one would buy the product and the company would go under anyway. Personally, as long as the IT people can help when I need it, I don't care where they are.

Answer 3

There are many Indians in India and Malaysia, and Indians are quite good with IT in software terms.

Now if the issue involved a local issue, then a local worker will know more on local conditions.

If the companies do this movement due wage issues, then local workers need to ask for lower wages if they want to get employed.



I suggest both local and foreign operators. A local caller can call a local operator, then if a local operator don't know on what to do, that local operator can ask a foreign operator for more information.

More cost, yes. But it will benefit the two countries.

Answer 4

My company did this, and it makes things EXTREMELY difficult. I dread having to call and the language/accent barrier makes a simple question all that much harder to ask. Also, if the phone system has a poor connection you can barely hear the person on the other end, plus it disconnects occasionally mid-conversation. So I suggest not to do this. You'll wast lots of time just trying to communicate what your problems are. It is very frustrating.

Answer 5

It is good for the company but very bad for the U.S. economy or the economy of wherever that company is currently based.
The jobs follow wherever that company moves. They will move based on the cheaper labor costs among many other things in other countries. Bottom line is its cheaper for the company to do such a move in the long run but extremely bad for the economy of its current location.