I have reported one of their precious "power sellers" not only for misleading advertising on their auction but a method of auction posting that is actually doing Ebay out of money and is forbidden according to their selling rules. The seller advertises goods for 49p and displays £1.49 in the postage section at the top section of the advert when people buy and pay they are then sent an email asking for a postage and packing fee! Apparently the £1.49 was for collection! I reported this on Friday. It's now the following Wednesday and all EBAY are doing is faffing about send me emails to "validate my email stream"! They are a disgrace and they are just fobbing me off. It seems Power sellers can get away with it? See what you think?
http://cgi.ebay.co.uk/usb-dongle-charger
Anyone that thinks I should read the small print should also read ebays sellers rule about low buy prices and extortionate postage prices
Ebays Reply ...
Hello,
Thank you for your reply regarding your transaction with
"21st-century-gadgets" for the mobile phone case, item number
28004xxxxxebay. I'm sorry that this matter hasn't yet been resolved. I
understand you feel that the seller is charging too much for postage of
the item.
The seller is responsible for determining the shipping and handling
charges on their listings, and eBay encourages sellers to clearly
describe the item and terms of shipping / delivery in their listings to
avoid possible confusion. Before bidding on a listing, bidders should
contact the seller about any questions they might still have that are
not directly answered in the listing's description.
When a bid is placed, the bidder is entering into an agreement with the
seller to purchase the item, which most often means incurring shipping
charges that may also include handling fees.
I would encourage you to try and work this out with the seller. Usually
these situations can be amicably resolved. However, refusing to purchase
an item may result in negative feedback, as well as an Unpaid Item
strike against your account. For more information on our unpaid item
process, please see the following eBay page:
http://pages.ebay.co.uk/help/tp/unpaid-item-process.html
We also urge you to leave appropriate feedback for this user via our
Feedback Forum:
http://pages.ebay.co.uk/services/forum/feedback.html
You can reach the Feedback Forum by clicking "Services" and then
"Feedback Forum" in the Navigation Bar.
I hope that this information is useful. If you have any further
questions please do not hesitate to contact us.
Kind regards,
Witheld name
eBay Trust & Safety
2006-11-22 05:56:33 · 11 answers · asked by Sir Sidney Snot 6 in Computers & Internet ➔ Internet
Now which one of these do you think that the seller has contravened?
Circumventing Fees
Members may not use systems or techniques to circumvent or avoid paying eBay fees. Sellers should review the examples below to ensure they're not engaging in any practices that circumvent eBay fees.
Breaches of this policy can result in a range of actions, including:
Listing cancellation
Forfeit of eBay fees on cancelled listings
Limits on account privileges
Loss of PowerSeller status
Account suspension
Spend a few minutes taking eBay's tutorial on Fee Circumvention.
Some Examples Hide
Offers to transact outside eBay - Offering the opportunity to purchase the item or other merchandise outside the eBay online marketplace.
Unreasonable postage or packing costs - Listings with low prices but unreasonably high postage or packing costs.
Listings with additional purchases - Listing an item that requires or offers an additional purchase. For example, travel documen
2006-11-22 05:58:05 · update #1
Ebay suspend hundreds of private sellers every week for pathetic reasons and their power sellers remain untouchable!
2006-11-22 06:03:37 · update #2
I have experienced this problem before with Ebay and I believe their general rule is to reply with a "cut and paste" response...not very helpful.
There was a feature about this on Watchdog, if you missed it check out the website for more info
www.bbc.co.uk/watchdog
Not that it will help your situation...but you're not the only one out there experiencing this...
2006-11-22 06:03:25 · answer #1 · answered by annie m 1 · 1⤊ 0⤋
NO Question !!! eBay has problems which they brought upon themselves. I could go on and on but suffice it to say look where they are now and where they were 18 to 24 months ago. They were very poorly managed and thought they were not because they were riding a rising tide back when.
There hype back then covered up allot of sins which they are paying for now.... they can say all they want about changing market trends they were the market and the screwed it up. Well at least that is what I got out of a report last week on CNN who has its own problems LOL
2006-11-22 06:53:36 · answer #2 · answered by hCharlesLive 2 · 2⤊ 0⤋
I have been on the other end of this so it's not all roses for Power Sellers. I went into partnership with a UPS Store where they killed me on shipping costs. Everytime something sold Ebay would hound me about overcharging for shipping. It was actually costing me more money! Also, Ebay is notorious for harrassing you when you email ANYONE about ANYTHING. They are so afraid someone is going to buy something through an email agreement rather than purchasing through Ebay. I finally shut my store down and NEVER go to Ebay for anything. It's no longer a great place for great bargains for me.
2006-11-22 06:01:20 · answer #3 · answered by ? 6 · 2⤊ 0⤋
I too have had issues with ebay in the way that they deal with complaints. Their replies are standard and you can tell that it is not unique to your complaint. I am really careful to check out the feedback of the seller and also check the links in feedback to the other items they have bought/sold as some have just bid on 'feedback auctions' to get their numbers up. In my opinion, ebay are not really concerned as long as they are getting their cut and they have so many get-out clauses it's unreal.
2006-11-22 06:16:53 · answer #4 · answered by Number O 3 · 1⤊ 0⤋
If the seller is trying to get more out of you than you agreed to then you dont have to buy. Also you may want to go over the listing very closely and see if they showed in on the listing page. Start with MyEbay and click through there.
2006-11-22 06:00:50 · answer #5 · answered by Anonymous · 0⤊ 0⤋
Had dealings like this with ebay before. I think they're just a bunch of mindless monkeys at computers sending standard replies to emails. No one there has the brain power to think about what they're sending. Very poor.
2006-11-22 06:21:56 · answer #6 · answered by Anonymous · 1⤊ 0⤋
hmmm ive flogged some stuff on ebay and have never had any complaints, but im honest :O)
where ever you go, be it real shops or online shops, auctions etc there will be some transaction that does not leave you happy. either work it out or cut your losses and use the experience to learn.
2006-11-22 06:01:46 · answer #7 · answered by Anonymous · 3⤊ 0⤋
one seller on there was selling something for a pound and the postage was £1,000,000
2006-11-22 06:02:15 · answer #8 · answered by Anonymous · 1⤊ 0⤋
You get a 4 out of ten. It just barely made me chuckle.
2016-05-22 17:23:32 · answer #9 · answered by Anonymous · 0⤊ 0⤋
Sorry I didn't read it all, but I agree, ebay are a joke and I have given up using them!!
2006-11-22 06:00:44 · answer #10 · answered by doodlenatty 4 · 2⤊ 0⤋