I cannot load yahoo/verizon anti-virus because it says I still have mcafee shredder. Mcafee couldn't help.

Question

I have checked add/delete, but there is no mcafee listed. I have spent expensive time on the phone with Mcafee techs-no help. Could someone please help me? I need it explained in baby steps please. I am not computer savvy.

Answer 1

My suggestion is to reinstall McAffee, and then perform the uninstall from Add/Remove Programs again. That's the best you can do - that will be the easiest and most thorough.

If you want to get deeper, then the issue is taht something called "shredder" in the McAffee program still has "hooks" in the registry. The only way to get rid of this is with a registry editor (or you can use the regedit command at the command prompt, and wade through files until you actually delete all of the McAffee hooks). That's a little dangerous for someone who doesn't know computers.

Again, I strongly recommend reinstalling the McAffee program, then deleting it using Add/Remove Programs in Windows.

If that doesn't help, you need to consider finding some help with the PC in the area of registry editing.

Answer 2

.
We will be glad to work with you to help you resolve this problem.
A. Uninstall
1. Click your lower left START button > select Programs >
2. Look for McAfee in all the shortcuts menus
3. Under McAfee click UNINSTALL if you find that option.

Next
B. Find residual files:
1. Click your lower left START button > select Search >
2. In the next window type in McAfee > and search C:
3. Let it run, and then all the instances of McAfee it finds you want to delete them.
Right click each one and select delete.


Come back if you have further problems.

h2h