2006-11-20 07:31:24 · 9 answers · asked by Asad A 1 in Business & Finance ➔ Other - Business & Finance
helpful mainly, decent etc.
:> peace
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2006-11-23 16:06:53 · answer #1 · answered by Anonymous · 0⤊ 0⤋
Is this for a job interview? You need to be a good listener, a problem solver. Able to multi task, i.e you may need to use the telephone at the same time as taking instruction over the phone and word processing skills such as word, excel or in house computer systems. Ability to think on your feet and use your initiative. Hard working, prepared to go the extra mile. Maybe able to spot a potential sale for sales leads to the sales team.
2006-11-20 07:50:09 · answer #2 · answered by hornyheluk 2 · 0⤊ 0⤋
empathy-being able to appreciate the situation the customer is in,
polite-saying hello to customers-saying thankyou when they buy something-saying exuse me when you walk past them,
friendly-ask them how their day has been or say how nic the product is theyve bought,
remember them-customers love it when someone remembers them as it makes them feel valued
going the extra mile-offer them any other services or bonuses, like gift vouchers,account cards
smile!-its amazing how far it can go
build a rapport with the customer-look at their preferances and remember them
know your products-this helps the customers build trust in you and you come across as informative and friendly as you obviously know alot which shows you are commited
these are just a few of the things you need to consider, obviously im asuming you are in actual contact with the person, it all depends on what your selling and your market, and whether its door to door, over the pphone or store selling...
i i use these in my jobs (retail) and iv been poached by monsoon, principles, next, bhs, beatties, miss selfridge, river island. all these have me on stand by if i ever applie and or lose intrest in my current job. i asked them why they want me and they said it was down to y customer service
also we had a mystery shopper in our store and i got them 95% top score (i hadnt been wearing my badge which marked me down)
hope that helps and good luck!
x
2006-11-20 08:09:11 · answer #3 · answered by punk_fairy 3 · 1⤊ 0⤋
Polite
A good Listener
Help full
2006-11-20 07:33:25 · answer #4 · answered by richard_beckham2001 7 · 0⤊ 0⤋
friendly, informative, helpful, intelligent. Someone willing to really listen to the customer. Someone willing to work! Someone with tough skin because you hear a lot of crap.
2006-11-20 07:33:41 · answer #5 · answered by trevnme 4 · 2⤊ 0⤋
Patience, broad shoulders, able to keep a stiff upper lip, empathy, even-tempered, quick thinking, decisive, etc...
2006-11-20 07:33:51 · answer #6 · answered by kja63 7 · 0⤊ 0⤋
a person that asks to help without you asking
a genuine smile
eye contact
2006-11-20 07:37:04 · answer #7 · answered by spelyam2004 2 · 0⤊ 0⤋
to answer the phone, that helps a lot.
2006-11-20 07:33:44 · answer #8 · answered by Anonymous · 0⤊ 0⤋
Patience of a saint, hide of a rhino' ... :-)
2006-11-20 07:42:33 · answer #9 · answered by Stephen L 7 · 1⤊ 0⤋