I want to view a sample call monitoring form. Where can I find one?

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I want to view a sample call monitoring form. Where can I find one?

I do not want to purchase any books at this time. I want to see what is out there first

2006-11-20 05:28:09 · 1 answers · asked by Anonymous in Local Businesses ➔ United States ➔ Other - US Local Businesses

1 answers

There are links from this web forum with samples-
http://www.incoming.com/WebModules/QueueTips/Question.aspx?ID=194

There is a Power Point presentation with ideas on setting up an effective call monitoring program at-

http://www.sandiegohelpdesk.com/docs/The%20Sounds%20of%20Quality.ppt

http://multichannelmerchant.com/opsandfulfillment/contact_center_advisor/call_monitoringprogram/

Another sample is at-
http://www.achieveglobal.com/rc/SS-GEN/call_monitoring_form.doc

And another at-
http://www.incoming.com/WebModules/QueueTips/docs/Monitoring%20Form.xls

2006-11-21 05:46:58 · answer #1 · answered by HCCLIB 6 · 0⤊ 0⤋