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6 answers

You could do an online virus scan and be able to see it. Then if do a Google search, you should be able to find a removal tool for that virus.....rather than pay someone to fix it (assuming that's what you were going to do.

There are also forums on the internet giving free advice to those who download and then post a HijackThis log. See here >>> http://www.webuser.co.uk/forums/postlist.php/Cat/0/Board/hijackthis

Online virus scanner >>>> http://housecall.trendmicro.com/

2006-11-20 04:22:05 · answer #1 · answered by Carella 6 · 0 0

If someone is fixing a virus they should be able to identify what it is. If you want to learn to remove your viruses by yourself you can also.

If you do not know the virus and your scanner is NOT detecting anything. the best thing they can do is remove yor scanner, or back it up so they can restore it later and use there own virus scanner. They might also go to an online virus scanner like trend micro house call and let it do the scanning. Once they identify it they can google the virus and look for removal tools.

It really does not take that long depending on the severity of the virus. If the virus is minor it can be removed in an hour if it is had it can be done in a day.

I personally do not take my computer to a repair shop because I honestly do not ttust them. I have all the nessary tools to remove the virus myself and I have a second computer incase the virus infected the hard drive not to boot. I can easily back it up and try to manually restore the hard drive.

If it is not a virus or just a symptom of a virus they can easily just troubleshoot whatever it is based on the experience they recieved. Some simple problems that show symptoms of a virus might not be a virus

The possibilities are: malware, corrupt registry, lost or missing a specific file, settings set incorrectly.

2006-11-20 12:25:21 · answer #2 · answered by Explorer.exe 3 · 0 0

Depending on how they were going to fix it, they'd be able to see its name...some of the antivirus scanning software reveals either the "name" of the virus or its location.

For example, someone at Norton's antivirus division may put into their antivirus database an item to protect against a virus known throughout the industry as the "herbert" bug, which attacks your "g" registry, and when Norton scans your computer, it may come back with a report, it may say, "herbert" was found poised to attack your "g" registry.

(I'm making this up, far-fetched You don't have a g registry, but it shows what I mean!)

2006-11-20 12:22:41 · answer #3 · answered by fjpoblam 7 · 0 0

Better you try to remove the virus your self. If not possible, contct people who are more experienced than you on this...!You insatll a standard antivirus soft ware such as Norton, AVG , Avast ( free antivirus software and Ad-aware, Ewido ( free spyware removers). You can download free softwares at
http://fixit.in/antivirus.html and http://fixit.in/spywareremover.html

2006-11-20 21:27:20 · answer #4 · answered by RAS 3 · 0 0

yes! when you scan the computer, it will tell you the name of the virus. otherwise, how else would you know how to remove it?

2006-11-20 12:24:12 · answer #5 · answered by stitchfan85 6 · 0 0

they had better be able to if theyre going to remove it

2006-11-20 12:18:30 · answer #6 · answered by bsmith13421 6 · 0 0

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