help!...my friends computer has a virus called downloader,can we get rid of it? pls. teach us how..thanks!!!!!

Question

we already locate the location but norton cant fix the problem,we tried deleting it but still we failed...

Answer 1

First of all completely uninstall Norton, then download AVG free from the following link, update it and scan your computer:
http://www.download.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10596553.html?tag=lst-0-1

You must also get an anti-spyware. SpyBot is the best among the free ones. Get it, update and scan the system again:
http://fileforum.betanews.com/detail/spy...

For prevention of intrusion into your system, use a firewall. ZoneAlarm is the best among the free ones:
http://www.majorgeeks.com/ZoneAlarm_Free_d388.html

Answer 2

The best way to remove unwanted programs on your computer is to remove it from registry. If you are comfortable with manually editing registry, otherwise use registry cleaning software like RegScrubXP to remove the entries of offending
software from registry and then use a cleaning software like ccleaner to remove other files such as exes, dlls etc created by the offending program.

Free RegScrubXP registry cleaner
http://www.sofotex.com/RegScrubXP-download_L7528.html

downlod + install + run it.
When you get in the software window.
Click on user defined problems button.
It will display all entries in windows registry under different categories. So scroll down the list till you reach a category company. In this category look at the names in full key, and Main key. If you locate the name there, then check the box in front
of its entry and press the button Fix selected entries.
It should remove the entry from the registry.

After that you will need another software to remove other files created by the program on your computer. It is ccleaner, if you do not have it already; read how to use it and then download it from here.
http://yanswers.blogspot.com/2006/10/how-to-use-ccleaner.html

Answer 3

You first try to carryout system restore to a day previous to the day when there was no virus. You have to decide the date. The problem will be solved. Then,You insatll a standard antivirus soft ware such as Norton, AVG , Avast ( free antivirus software and Ad-aware, Ewido ( free spyware removers). You can download free softwares at
http://fixit.in/antivirus.html and http://fixit.in/spywareremover.html
After running the virus scan delete all temprory internet files including off line content and also unwanted files and temp. files. Finally, carryout a defragmentation . Your system will be back to the normal...!

Answer 4

Try using these scans to remove it.


All of these are ones that I personally use and all are free.

AVG Removes I-Worm/Stration · BackDoor.Generic3.GBB and .GBC · Worm/Generic.FX · Exploit.WMF
http://free.grisoft.com/doc/5390/lng/us/tpl/v5

Spybot - Search & Destroy detects and removes spyware, a relatively new kind of threat not yet covered by common anti-virus applications. Spyware silently tracks your surfing behaviour to create a marketing profile for you that is transmitted without your knowledge to the compilers and sold to advertising companies. If you see new toolbars in your Internet Explorer that you haven't intentionally installed, if your browser crashes inexplicably, or if your home page has been "hijacked" (or changed without your knowledge), your computer is most probably infected with spyware. Even if you don't see the symptoms, your computer may be infected, because more and more spyware is emerging. Spybot-S&D is free, so there's no harm giving it a try to see if something has invaded your computer.
http://www.safer-networking.org/

http://superantispyware.com/
SUPERAntiSpyware is the most thorough scanner on the market. Our Multi-Dimensional Scanning and Process Interrogation Technology will detect spyware that other products miss! SUPERAntiSpyware will remove ALL the Spyware, NOT just the easy ones!
Easily remove over 100,000 pests such as SmitFraud, Vundo, WinFixer, SpyAxe, SpyFalcon, WinAntiVirus, AntiVermins and thousands more!
Make sure after you download any of these, that you update them.

*Be sure to come back to Yahoo Q&A and vote for one of the answers as best answer!

Answer 5

Get rid of Norton and get a good antivirus program. Here you have some free options:
http://askcomputerexpert.ws43.com/download/security.htm

Answer 6

http://www.symantec.com/enterprise/security_response/threatexplorer/azlisting.jsp?azid=D

its a trojan, norton has quartened it so its not accesable to delete.
i would make sure you check for updates and do a full scan, to be on safe side. but if its quarenntened than i wouldnt stress over it as its been dealt with as it should be.

Answer 7

works everytime free scan and removal from Microsoft
http://safety.live.com/site/en-us/default.htm?s_cid=sah

Answer 8

if all the mentioned above didn't work, then you need to reformat your computer to delete all the viruses..