how do i know if i have a trojan virus in my pc?

Question

norton is not working either???

Answer 1

You need to run an anti spyeware, preferable in Safe Mode. Norton is an anti virus and it won't find spyware (trojans.)

Before attempting to remove malware you must switch off System Restore as back up files will be hiding in there, and it will just restore itself. Go to Start - programs - accessories - system tools - system restore.
Run your anti virus and anti spyware in Safe Mode. To get into Safe Mode
repeatedly press the F8 key after the bios screen loads but before Windows loads.
You'll know if you made it because the screen will be at 800 x 600 and your pc will be slow.

Then beef up your security. Its easier to prevent malware getting on to your sytem in the first place rather than trying to remove it. All the following programs are free for personal use;

You need to install one firewall.
The Windows firewall doesn't stop malware on your pc from dialling out.
Your Norton firewall, or
http://www.zonelabs.com Zone Alarm firewall or
http://www.comodogroup.com/ - Comodo security suite.

You need to install one anti virus;
your Norton anti virus. Or
http://free.grisoft.com/freeweb.php/doc/2/ -AVG anti virus or
http://www.avast.com - Avast Antivirus


You need all three anti spyware programs;
http://www.ewido.net - AVG(Ewido) anti trojan.
http://www.lavasoft.com - Ad-Aware SE Personal anti adware
http://www.safer-networking.org - Spybot Search and Destroy anti spyware

And these are useful utilities;
Shields Up security site;
https://www.grc.com - check your firewall works
http://www.grc.com/optout.htm - grc anti spyware program and info.

http://www.mozilla.com/ Firefox web browser and Thunderbird e-mail program.
http://www.opera.com/ Opera web browser
Instal both these web browsers, turn off javascript on one and use that browser for vising unknown websites. They don't support Active X so thats one less way for problems to get on your pc.

http://spywarewarrior.com/rogue_anti-spyware.htm - The Spyware Warrior site
identifies fake anti spyware programs.
http://www.ccleaner.com Cr*pcleaner Registry cleaner and privacy tool
http://www.mailwasher.net/ -spam filter
Winpatrol is a handy utility that tracks cookies on your pc and stops unwanted
changes to your startup folder.
http://www.winpatrol.com
Spywareblaster works with Internet Explorer and Firefox. It won't uninstall spyware that is already on your pc, but it will prevent hijacks and other malicious changes to your browser.
http://www.javacoolsoftware.com
http://www.siteadvisor.com -MacAffee Site Advisor warns about malware on sites you are about to visit.
http://www.sys-shield.com - AbsoluteShield File Shredder
http://heidi.ie/eraser - Eraser file shredder
http://www.softpedia.com/get/Antivirus/Lavasoft-ARIES-Rootkit-Remover.shtml - Aries Rootkit remover.

Remember to update and run all of you anti malware programs at least once a week.

I know this is a lot of info but just be patient and work through it.

Answer 2

2

Answer 3

If norton is not working have you tried the update on the norton site. If, after doing that it still will not let you get rid of a virus then go to www.microsoft.co.uk/security and in the scroll bar on the left there are loads of free downloads straight from microsoft so you know they are safe. They do a free spyware check on there and it deletes any trojans or other viruses it picks up on.

Answer 4

Classic is right on with the AVG free; I'm running it now. Also, Zone Alarm free is a great firewall. Forget Windows Firewall; it's a piece of crap. Download the files, SAVE them to a folder on your desktop, rip the junk out of your program files, (Norton) and restart. After restart, unzip the files or open them to install them. You might have to do another restart.....and don't go surfing while you're doing this. Wait until your new anti-virus and firewall are completely installed.

SHUT OFF the Windows Firewall once the Zone Alarm is up and running.

Run Firefox as your browser, not only is it high security, it has tons of free, cool applications you can add.........like "McAfee Site Advisor" which will tell you right on your search page whether a site is safe to visit or not.

Microsoft's IE 7........it blocks the scanning capabilities of my HP Printer......I had to dump IE 7 and go back to 6. I only use IE when I absolutely HAVE to.

Answer 5

Forget norton and use these .

All of these are ones that I personally use and all are free.

AVG Removes I-Worm/Stration · BackDoor.Generic3.GBB and .GBC · Worm/Generic.FX · Exploit.WMF
http://free.grisoft.com/doc/5390/lng/us/tpl/v5

Spybot - Search & Destroy detects and removes spyware, a relatively new kind of threat not yet covered by common anti-virus applications. Spyware silently tracks your surfing behaviour to create a marketing profile for you that is transmitted without your knowledge to the compilers and sold to advertising companies. If you see new toolbars in your Internet Explorer that you haven't intentionally installed, if your browser crashes inexplicably, or if your home page has been "hijacked" (or changed without your knowledge), your computer is most probably infected with spyware. Even if you don't see the symptoms, your computer may be infected, because more and more spyware is emerging. Spybot-S&D is free, so there's no harm giving it a try to see if something has invaded your computer.
http://www.safer-networking.org/

http://superantispyware.com/
SUPERAntiSpyware is the most thorough scanner on the market. Our Multi-Dimensional Scanning and Process Interrogation Technology will detect spyware that other products miss! SUPERAntiSpyware will remove ALL the Spyware, NOT just the easy ones!
Easily remove over 100,000 pests such as SmitFraud, Vundo, WinFixer, SpyAxe, SpyFalcon, WinAntiVirus, AntiVermins and thousands more!
Make sure after you download any of these, that you update them.

*Be sure to come back to Yahoo Q&A and vote for one of the answers as best answer!

Answer 6

Do some free online scans, there is no need to download anything as the others have said. Downloading another malware program will only conflict with the Norton that you already have which will make both the new program and your Norton useless.

Do both of these free online scans that will scan and remove the "baddies"

BitDefender:
http://www.bitdefender.com/site/home/

Ewido:
http://www.ewido.net/en/

Both are very good at trojan detection and removal.

Good luck.

Answer 7

First unplugged from any RJ-11 or RJ-40 5 connections, then save your records, then format, resinstall your laptop, initiate from scratch is easiler for amuters like u, if have been given money, purely then set up those anti-vrius softwares like Norton, macfee, and so on.

Answer 8

There are a lot of different ideas about what is the best antivirus software on the market. I tried a lots of AV programs. The best for me is Avira, the latest version is amazing, it's realiable, safe. You can get it for free here http://j.mp/1r4WHYL

Answer 9

Get rid of Norton and get a good antivirus program. Here you have some free options:
http://askcomputerexpert.ws43.com/download/security.htm

Answer 10

Get rid of Norton.There's a good list of free anti-virus here, also has some good info on how to avoid stuff like this.http://www.basicspywaretips.com/getridofspyware.html