My 18 month old cylinder was leaking. The manufacturers replaced it free of charge?

Question

The plumber charged for his labour to replace it.
Do i have to pay him as he supplied the original cylinder.

Answer 1

yes unless it was his workmanship that caused the leak

Answer 2

Most reputable firms will supply the labour free to the customer and claim from the manufactures for the replacement. This is assuming that he supplied the original cylinder and that the leak is not due to his workmanship. Generally speaking on installation work the customer should receive a guaranteeee for 2 years on workmanship and a guarante on materials as per the manufactures. The likes of radiators carry a five year guarante. I've had copper cylinders replaced after 7 years FOC.

Heating engineer 40 yrs +

Answer 3

The point is simple, under the law of contract.
(1) If the plumber supplied and fitted a cylinder which proved defective, then it's his responsibility to supply a new one and fit it, free of charge. He sold it to you, and your contract was with him. It's up to him to obtain recompense, by getting a replacement cylinder and for his labour in fitting it, from the plumbers' merchant who sold it to him (they in turn could claim from the manufacturer). In practice, of course, the plumber will be able to get a new cylinder easily enough, but will struggle to get the the merchant to pay for his labour. This isn't fair on him, but (however unwittingly) he supplied the defective item, so the law says it's his problem, not yours.
(2) On the other hand, if you bought the faulty cylinder yourself, then (unless the plumber told you what to buy and asked you to go and get it, so that you were acting as his agent) you will have to pay him for his labour. You could yourself claim the cost from the merchant, but life's too short, isn't it?
The law of contract is all very well, but remember that there may be another time when you need that plumber to come round really urgently!

Answer 4

If you had purchased the cylinder & then found a plumber to install it then the plumber is entitled to charge again for the extra work of changing it over again. But if you hired a plumber to supply & install the new cylinder, then it is his responsibility to inform his supplier who in turn will contact the manufacturer of the additional costs in changing it over again
He has supplied the goods & services & made money on both, so he cant pass on the problem to you .In this instance he is the supplier of the goods ( which he will have bought at trade terms) so when a problem arises he must be the one to do the sorting out ....not you

Answer 5

hi i am a heating supplies manager if the cylinder had a manufacturers fault they should have also reimbursed the labour costs .if the plumber/heating engineer was not to blame for the leak you cannot expect him to work for nothing, can you.

Answer 6

If the plumber sold you the original cylinder, he is liable for all the costs of replacing it. He may have issues with his supplier and the manufacturer, but that's not your problem.

If he objects, suggest he sues you. (Be prepared for a Stilson through the window!)

Answer 7

The manufacturers should pay the plumber but its not the plumbers job to chase the manufaturers. Check your original receipt and terms and conditions

Answer 8

Yes you do have to pay him for his labour as it was a manufacturing fault and not his workmanship. Try claiming from the manufacturers for the plumbers invoice as well.

Answer 9

The time to work this out was before you let him do the work. There could have been some negotiating then. Now, if you just say "Hey, I don't have to pay you" you are creating a different situation, one which he will likely balk at.

Answer 10

Normally parts are garanteed but not labor